Back Office Assistant Manager
LocationChennai, Tamil Nadu, India
Typefull-time
SeniorityMid
Experience6+ yrs
DepartmentIndia
Company size75+ people
PostedOct 11, 2026 · 2d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or equivalent required
At least 6 years of back office field experience with 4 of those years in a supervisory role
Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required
Excellent leadership and mentoring skills
Effective written and verbal communication skills
Extensive knowledge of back office procedures and principles
Demonstrated analytical/problem-solving skills
Excellent multi-tasking skills
Excellent interpersonal skills
Organized with attention to detail
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
Ability to coach and mentor back office associates
Bachelor's Degree preferred
Skills
Microsoft Office
Word
Excel
PowerPoint
Outlook
About the role
Back Office Assistant Manager
Position Overview:
The Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.
Primary Responsibilities
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Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met.
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Manage multiple production projects simultaneously, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations.
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Monitor departmental performance, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness.
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Support employee performance management, including performance evaluations, coaching, discipline, and termination actions in accordance with company policy.
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Serve as the primary day-to-day client contact, participating in regular client meetings and addressing operational concerns and service updates.
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Develop and implement recovery and corrective action plans for missed SLAs or production issues, providing detailed analysis and solutions to clients.
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Ensure quality standards are met by creating and maintaining quality management processes and tracking quality metrics.
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Support financial and productivity metrics, including speed and efficiency, and implement systems to ensure Supervisors meet assigned targets.
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Assist with hiring, training, and development, preparing Back Office Supervisors and Lead Operators for growth and promotional opportunities.
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Prepare and present production data and reports, including workflow processes, improvement plans, and billing information, using tools such as PowerPoint.
Requirements
Minimum Qualifications:
High School Diploma or equivalent required, Bachelor’s Degree preferred
At least 6 years of back office field experience with 4 of those years in a supervisory role.
Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required
Required Skills:
•
Excellent leadership and mentoring skills
•
Effective written and verbal communication skills
•
Extensive knowledge of back office procedures and principles
•
Demonstrated analytical/problem-solving skills
•
Provent· Excellent multi-tasking skills
•
Excellent interpersonal skills
•
Organized with attention to detail
•
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
•
Ability to coach and mentor back office associates