Technical Account Manager
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Before you apply
LocationPoznań, PL, Poland - Remote
Work moderemote
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentAccount Management
Company size201–500 people
PostedMar 17, 2026 · 7mo ago
Verified live10h ago
May no longer be actively hiring
Posted by the company on Mar 17, 202668% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Customer-focused and business-oriented mindset, with experience working in client-facing roles
5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance
Experience managing projects and coordinating cross-functional teams in a structured environment
Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency
Bachelor's degree in Engineering or a related technical field, or equivalent professional experience
Maintenance specific experience with usage of CBM and CMMS tools
Experience in implementing Lean Manufacturing or Six Sigma methodologies
Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones
Benefits
Health insurance
Paid vacation
Employee capital plan
Employer match
International travel
Wellhub membership
Long term benefit
Account Management at Tractian
About the role
The Account Management is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you’ll do
As a Technical Account Manager at Tractian you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
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Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization.
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Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities.
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Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives.
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Lead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage.
Requirements
•
Customer-focused and business-oriented mindset, with experience working in client-facing roles.
•
5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance.
•
Experience managing projects and coordinating cross-functional teams in a structured environment.
•
Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
•
Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency.
•
Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience.
•
Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones.
Bonus Points
•
Maintenance specific experience with usage of CBM and CMMS tools;
•
Experience in implementing Lean Manufacturing or Six Sigma methodologies
Compensation & Benefits
•
Full-time employment with statutory social insurance contributions
•
Paid vacation, plus public holidays
•
Employee capital plan with employer match
•
International travel for company kick-off events at our global headquarters
•
Wellhub Membership – Access a wide range of gyms and training programs
•
Long-Term Benefit – After four years of service, enjoy a fully funded trip anywhere in the world
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