Customer Support Specialist
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Before you apply
LocationAthens, Greece
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentCustomer Support
Company size11–50 people
PostedOct 15, 2026 · 3w ago
Verified live2h ago
Reposted once in the last 6 monthsEarliest listing first seen Sep 10, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
2+ years of experience as a Customer Support Specialist or similar role
Passionate & empathetic: Able to understand and relate to small business users
Always striving for more: Committed to improving the user experience and growing product knowledge
Advanced problem solvers: Creative in addressing unconventional or complex questions
Excellent verbal and written communication skills in English and Greek
Strong IT knowledge: Able to quickly grasp technology and apply learning to tasks
Domain expertise in Finance, Business, or FinTech
Experience in accountancy or management, with knowledge of accounting principles
Strong understanding and passion for technology
Eagerness to learn and grow in a collaborative environment
Benefits
Meal allowances
Health insurance
About Elorus
Elorus delivers cutting-edge online financial management solutions designed for project-driven teams and small businesses around the world. Our all-in-one invoicing, time tracking, and expense management platform is trusted by thousands of users across diverse industries.
With over a decade of experience, we combine the reliability of a mature company with the drive for continuous innovation. We’re a team of passionate professionals committed to building great software and delivering exceptional service.
About This Position
Elorus provides free support to all users, regardless of their subscription. We believe a software service is only as good as the support it delivers. Our support team strives to offer users the best experience possible.
We are looking for a Customer Support Specialist with a passion for understanding customer needs and helping them make the most of our platform. The role involves taking ownership of issues and seeing them through to resolution—enhancing Elorus’ reputation for exceptional customer service.
What You’ll Do
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Answer user questions and resolve issues via chat, email, or phone.
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Create, organize, and publish support content (guides, FAQs, best practices).
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Document problem areas to support collaboration with the product team.
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Explain product updates and improvements to users.
Requirements
•
2+ years of experience as a Customer Support Specialist or similar role.
•
Passionate & empathetic: Able to understand and relate to small business users.
•
Always striving for more: Committed to improving the user experience and growing product knowledge.
•
Advanced problem solvers: Creative in addressing unconventional or complex questions.
•
Excellent verbal and written communication skills in English and Greek.
•
Strong IT knowledge: Able to quickly grasp technology and apply learning to tasks.
Preferred Qualifications
•
Domain expertise in Finance, Business, or FinTech.
•
Experience in accountancy or management, with knowledge of accounting principles.
•
Strong understanding and passion for technology.
•
Eagerness to learn and grow in a collaborative environment.
Benefits
•
Competitive compensation based on experience.
•
Fixed monthly meal allowances.
•
Private health insurance.
•
Hybrid work model (on-site & remote).
•
Access to the latest tools and continuous learning opportunities.
•
A modern and supportive workplace culture.
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