LocationQuezon City, National Capital Region, Philippines
Work moderemote
Typefull-time
DepartmentVirtual Assistants
Company size11+ people
First seen1w ago
Last seen1d ago
About the role
A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
TASKS:
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Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
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Maintaining great phone etiquette
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Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
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Verifying healthcare insurance coverage and eligibility
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Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
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Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
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Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
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Strictly adhering and complying with the HIPAA policy
Requirements
QUALIFICATIONS:
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Must have excellent verbal and written English communication skills
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At least 1-2 years of experience in a medical-related background
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Familiar with medical terminologies
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A healthcare-related degree is highly preferred
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Intermediate skills with Google Workspace and/or Microsoft Office
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HIPAA Certification is a plus
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Strong attention to detail
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Impartial
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Highly organized
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Computer savvy
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Open to working night shifts
MINIMUM SYSTEM REQUIREMENTS:
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PRIMARY SYSTEM
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Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
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Computer Memory/RAM: 8.00 GB
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Computer Operating System: At least Windows 11 64-bit or macOS Ventura
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Headset: Any USB-type headset with noise-cancelling feature
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Camera: Capable of a clear and crisp video output
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BACK-UP SYSTEM
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OPTION 1 (BACKUP SYSTEM):
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Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
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Computer Memory/RAM: 8.00 GB
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Computer Operating System: at least Windows 11 64-bit or macOS Ventura
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Headset: Any USB-type headset with noise-cancelling feature (Optional)
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OPTION 2 (POWER SUPPLY - UPS):
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Must be capable of powering your work station for at least 3 hours
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Typically a device with 240Wh or higher will be sufficient
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Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
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PRIMARY INTERNET CONNECTION
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DSL / Fiber Connection - Minimum of 100mb/s contracted
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BACK-UP INTERNET CONNECTION
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Minimum of 20mb/s (Cell)
RECOMMENDED SYSTEM REQUIREMENTS
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PRIMARY SYSTEM
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Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
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Computer Memory/RAM: 16.00 GB
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Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
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Headset: Any USB-type headset with noise-cancelling feature
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Camera: Capable of a clear and crisp video output
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BACK-UP SYSTEM
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OPTION 1 (BACKUP SYSTEM):
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Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
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Computer Memory/RAM: 16.00 GB
•
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
•
Headset: Any USB-type headset with noise-cancelling feature
•
Camera: Capable of a clear and crisp video output
•
OPTION 2 (POWER SUPPLY - UPS):
•
Must be capable of powering your work station for at least 3 hours
•
Typically a device with 240Wh or higher will be sufficient
•
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
•
PRIMARY INTERNET CONNECTION
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DSL / Fiber Connection - Minimum of 500mb/s contracted