• Must be strong in following up and prioritize tasks for various vendors, contracts and corporate IST and hotel department heads.
• Must be able to provide high level of service and support to admin users as per contracted Service Level Agreement.
• Ensure critical systems are available twenty-four (24) hours per day.
• Establish and maintain system security procedures consistent with control requirements and corporate policy.
• Maintain accurate records of system files; software and hardware issues and service requirements.
• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, etc.
• Administer Lotus Notes, connection to global VPN and other communication tools
• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
• Provide direct guest support and quality support to function rooms and conference services.
• Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.
• Maintain product lifecycle management for hardware/software and 7-year capital planning for technology.
• Prepare IT operating budgets, IT capital budgets