Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
We’re looking for an energetic, reliable, and adaptable payroll service support team member who is skilled at process improvements and data validations for the accurate and efficient processing of payroll.
You will:
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Be responsible for handling the day-to-day activities necessary to deliver payroll in several countries through our in-country providers.
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Ensuring consistent and accurate flow of information so that all payrolls are processed accurately, on time, and in accordance with local country requirements.
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Providing a first-class experience to customers and employees from onboarding to offboarding.
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Responsibility for handling employee & customer queries on payrolls from a number of countries in a timely manner (supported by in-country payroll processing partners).
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Ensuring accurate reporting of payroll data for internal and external use.
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Contributing to country expansion by establishing processes with in-country processors in new locations.
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Communicate regularly with manager, team members, and stakeholders regarding tasks or internal projects status and opportunities to harmonize payroll processes.
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Identify opportunities to improve processes, including administration, leveraging AI-enabled tools to enhance efficiency, data validation, accuracy, and service delivery. Propose and execute process improvement solutions.
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Support the implementation team in the onboarding of clients and provide expert knowledge to enable them to respond to client questions.
Requirements
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3+ years of work experience in payroll operations or customer service operations
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2+ years of payroll processing experience in one or more geographies
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Detailed oriented
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Can-do positive approach
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Advanced skills with Microsoft Office suite and AI-enabled productivity tools used for data validation, reporting, process efficiency and customer support.
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Strong customer service skills
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Experience with outsourced payroll providers
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Ability to work under pressure and tight deadlines