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AirAsiaOfficer, Sales
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Before you apply
LocationKota Kinabalu
Work modeon-site
SeniorityEntry
Company size10,000+ people
PostedJan 28, 2025 · 1y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Jan 28, 202542% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Responsibility, Achievement orientation, business acumen, detailed oriented, customer oriented
Should have a positive attitude and excellent customer service ethic
Always remain calm and professional under pressure and always treat clients with respect
Able to work on shift rotation including weekends & public holidays
Responsibilities
Job Description
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Identify opportunities to strengthen customer relationships and to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.
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Contacting potential or existing customers to inform them about a product or service using
scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
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Gathering and documenting customer information, payment methods, purchases, and reactions to products.
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Listening to the customers’ needs to generate repeat sales.
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To compile daily, weekly and monthly Sales Officer sales reports for management.
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Maintain outlet cleanliness at minimum requirement of service level.
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Maintain and be the face of AirAsia to carry the brand in the assigned outlet.
Functional Duties:
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Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.
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Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates
products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.
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Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record
customer interactions or support transactions.
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Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.
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Participate in training and development activities.
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Other duties as assigned.
Requirement:
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Able to work on shift rotation including weekends & public holidays.
•
Responsibility, Achievement orientation, business acumen, detailed oriented, customer oriented
•
Should have a positive attitude and excellent customer service ethic
•
Always remain calm and professional under pressure and always treat clients with respect
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