CA
CACIService Now CMDB SME
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Before you apply
Salary$62k – $129k
LocationRemote (Any State); O'fallon, IL, US
Work moderemote · United States
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentEngineering and Technical Support
Company size10,000+ people
PostedNov 2, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
ServiceNow Certified System Administrator (CSA)
ServiceNow CIS - Data Foundations certification
At least 5 years of CMDB configuration experience
Understanding of ServiceNow platform fundamentals
Strong knowledge of CMDB structure, CI classes, and data model
Deep understanding of identification and reconciliation rules
Experience with CMDB health monitoring and metrics
Knowledge of data quality management principles
Understanding of data modeling and CI relationships
Knowledge of transform maps and import sets
Basic scripting knowledge (JavaScript)
Understanding of CSDM (Common Services Data Model)
Familiarity with data integration concepts
5+ years of experience with ServiceNow platform
Hands-on experience with CMDB implementation or maintenance
Experience with data quality initiatives or data management
Understanding of Discovery and Service Mapping integration with CMDB
Exposure to ITIL Configuration Management processes
Experience with data analysis and reporting
Bachelor's Degree or equivalent experience
Secret Clearance
Strong analytical and data analysis skills
Excellent attention to detail and accuracy
Good communication skills with various stakeholders
Organized with strong documentation abilities
Process-oriented mindset
Ability to work independently on data quality tasks
Problem-solving approach to data issues
ServiceNow CIS - Discovery certification
ServiceNow CIS - Service Mapping certification
ServiceNow CIS – Event Management
Experience with CSDM implementation
Knowledge of data governance frameworks
Understanding of ITAM (IT Asset Management)
Experience ServiceNow Analytics
Knowledge of data migration and ETL tools
Skills
ServiceNow
JavaScript
CSDM (Common Services Data Model)
ITIL
ETL
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off
Job Title: Service Now CMDB SMEJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *
The Opportunity:
CACI has an amazing opportunity for a ServiceNow CMDB Subject Matter Expert to join our mission critical team of experts on the JTMS program. This role will focus on maintaining CMDB health, data quality, and governance while supporting CMDB implementation and optimization initiatives.
Responsibilities:
• CMDB implementation, configuration, administration & maintenance
• Maintain CMDB health and data quality metrics
• Monitor CMDB health dashboards and KPIs
• Implement and maintain identification and reconciliation rules
• Configure CI class structures and relationships
• Manage data sources and integration points
• Perform regular CMDB audits and data quality checks
Data Quality & Governance:
• Implement CMDB data governance policies and procedures
• Perform data reconciliation and deduplication activities
• Validate CI accuracy and completeness
• Manage orphan CIs and stale data cleanup
• Create and maintain CI lifecycle workflows
• Support CMDB maturity improvement initiatives
Configuration & Development:
• Configure CI classes, attributes, and relationships
• Develop transform maps and import sets for CMDB population
• Create and maintain relationship types and dependency rules
• Implement baseline and compliance rules
• Configure CMDB health jobs and schedules
• Develop CMDB dashboards and reports
Integration & Data Management:
• Support integration of data sources into CMDB (Discovery, Service Mapping, integrations)
• Validate data quality from multiple sources
• Manage data conflicts and reconciliation issues
• Support API integrations for CI data
• Implement ETL processes for CMDB population
• Document data flows and integration points
Stakeholder Management:
• Work with application and infrastructure teams on CI accuracy
• Support change management with CI impact analysis
• Provide CMDB training and guidance to users
• Create and maintain CMDB documentation and standards
• Support incident and problem management with CI data
• Partner with Discovery and Service Mapping teams
Qualifications:
Required:
Certifications:
• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow CIS - Data Foundations certification – Required
• At least 5 years of CMDB configuration experience
Technical Skills:
• Understanding of ServiceNow platform fundamentals
• Strong knowledge of CMDB structure, CI classes, and data model
• Deep understanding of identification and reconciliation rules
• Experience with CMDB health monitoring and metrics
• Knowledge of data quality management principles
• Understanding of data modeling and CI relationships
• Knowledge of transform maps and import sets
• Basic scripting knowledge (JavaScript)
• Understanding of CSDM (Common Services Data Model)
• Familiarity with data integration concepts
Experience:
• 5+ years of experience with ServiceNow platform
• Hands-on experience with CMDB implementation or maintenance
• Experience with data quality initiatives or data management
• Understanding of Discovery and Service Mapping integration with CMDB
• Exposure to ITIL Configuration Management processes
• Experience with data analysis and reporting
• Bachelor’s Degree or equivalent experience
• Secret Clearance
Soft Skills:
• Strong analytical and data analysis skills
• Excellent attention to detail and accuracy
• Good communication skills with various stakeholders
• Organized with strong documentation abilities
• Process-oriented mindset
• Ability to work independently on data quality tasks
• Problem-solving approach to data issues
Nice to have
Desired:
• ServiceNow CIS - Discovery certification
• ServiceNow CIS - Service Mapping certification
• ServiceNow CIS – Event Management
• Experience with CSDM implementation
• Knowledge of data governance frameworks
• Understanding of ITAM (IT Asset Management)
• Experience ServiceNow Analytics
• Knowledge of data migration and ETL tools
•
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
Benefits
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$61,600-$129,300
Legal
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.