Functional Competencies
-Mastery of Product, Process, Business Economics and Service Standards
-Excellent critical thinking, investigative and problem solving skills
-Business level impact understanding
-Demonstrates self awareness – seeks and acts on feedback, aware of personal strengths, and has mastery over personal thoughts, feelings
-Decision Quality – makes sound decisions/calls, relies on a mixture of analysis, wisdom, experience, and judgment when making decisions.
-Situational Adaptability – picks up on situational cues and adjusts in the moment, and adapts personal, interpersonal, and leadership behavior.
-Customer Focus – anticipates customer needs and provides services that are beyond customers expectations, uses customer insights to drive and guide the development of solutions, and serves as a strategic partner to build, grow and maintain profitable and long-lasting relationships
-Optimizes Work Processes – identifies and creates the processes necessary to get work done and seeks ways to improve processes, from small tweaks to complete reengineering.
-Directs Work – provides appropriate guidance and direction based on people’s capabilities and service standards, holds self and others accountable for results, monitors progress by maintaining dialogue on work and results.
-Relationship: Builds Teams – establishes common objectives and shared mindset, creates a feeling of belonging and strong team morale, shares wins and rewards team efforts.
-Develops Talent – Develops others through coaching, feedback, exposure, stretch assignments, aligns employee career development goals with organizational objectives.
-Drives Engagement – empowers others and makes each person feel his/her contributions are important.
-Action Oriented- readily takes action on challenges, identifies and seizes new opportunities and displays a can-do attitude in good and bad times, and steps up to handle tough issues.
-Communicates effectively – is effective in a variety of communication settings, one-on-one, small, large groups, or among diverse styles and position levels, attentively listens to others and adjusts to fit the audience and the message. -Provides timely and helpful information to others across the organization and encourages the open expression of diverse ideas and opinions.
-Operations Manager experience is a plus