Service Quality Manager - Mobile
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Before you apply
Location14F The Globe Tower
Typefull-time
SeniorityLead
Company size10,000+ people
PostedSep 18, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Leads service quality management for Mobile services by monitoring network performance, identifying degradation drivers, and driving cross-functional actions to improve customer experience and NPS for B2B customers
Analyze mobile service performance trends and detect early signs of degradation
Investigate drivers such as coverage gaps, non-LTE users, and indoor experience issues
Recommend and track solutions (e.g., LTE migration, IBS, interference clearing)
Coordinate with Operations, Engineering, and B2B teams to resolve issues
Provide insights on customer experience and NPS drivers
Prepare service quality reports and leadership updates
Equal Opportunity Employer - Globe’s hiring process promotes equal opportunity to applicants, any form of discrimination is not tolerated
About the company
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
About the role
Leads service quality management for Mobile services by monitoring network performance, identifying degradation drivers, and driving cross-functional actions to improve customer experience and NPS for B2B customers.
• Analyze mobile service performance trends and detect early signs of degradation
• Investigate drivers such as coverage gaps, non-LTE users, and indoor experience issues
• Recommend and track solutions (e.g., LTE migration, IBS, interference clearing)
• Coordinate with Operations, Engineering, and B2B teams to resolve issues
• Provide insights on customer experience and NPS drivers
• Prepare service quality reports and leadership updates
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.