At a glanceSummarised by Seekless from the posting.
Must have16
Bachelor's Degree or Equivalent Level
Experience in dealing with a majority of situations and advising others
Experience in planning and managing resources to deliver predetermined objectives as specified by senior managers
Develop and implement CRM strategy
Oversee implementation and maintenance of CRM system
Manage data management system
Support digital channel management through front-end interactive technologies
Facilitate understanding of engagement metrics and provide performance analysis
Execute communications plan
Collect business requirements using methods such as interviews, document analysis, workshops, and workflow analysis
Communicate local action plan and motivate employees
Develop and propose performance objectives, manage team performance
Develop and design content for training and development programs in digital
Implement required security measures such as firewalls or message encryption
Deliver a budget for an area of the organization or conduct complex analyses on budget progress
Use formal development framework to identify individual development needs and provide training or coaching
Skills
CRM
data management
About the company
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
About the role
YOUR MISSION:
Develop and implement the CRM strategy in the assigned scope that aligns with the Group Digital strategy and long-term business objectives of the assigned organizational unit(s).
Responsibilities
HOW WILL YOU MAKE AN IMPACT?
•
Develop and implement the CRM strategy within the assigned scope, ensuring alignment with the Group Digital strategy and long-term business objectives of the organizational unit(s).
•
Oversee the implementation and maintenance of the CRM system, identifying and communicating opportunities for system improvement to enhance customer relationship management.
•
Manage key aspects of the data management system, including the development and operation of essential system elements.
•
Support digital channel management through the use of front-end interactive technologies, focusing on usability, design, user interface, and device strategy.
•
Facilitate an understanding of engagement metrics and provide regular performance analysis.
•
Execute a communications plan within established systems and procedures.
•
Collect business requirements using various methods such as interviews, document analysis, workshops, and workflow analysis, and express these requirements in terms of target user roles and goals.
•
Communicate the local action plan, explaining its relation to the function’s strategy and the broader organization’s mission and vision, and motivate employees to achieve local business goals.
•
Develop and propose performance objectives, taking appropriate actions to ensure the achievement of agreed objectives using the organization’s performance management systems.
•
Manage and report on team performance, setting appropriate performance objectives for direct reports or project/account team members, and hold individuals accountable for achieving them.
•
Develop and design content for training and development programs in digital, addressing gaps in established programs, and run customized training and development programs.
•
Implement required security measures, such as firewalls or message encryption, and provide input on their design, monitoring performance to notify security experts of any issues.
•
Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas.
•
Use the organization’s formal development framework to identify individual development needs within the team, plan and implement actions to build their capabilities, and provide training or coaching to improve performance and fulfill personal potential.
•
Bachelor’s Degree or Equivalent Level.
•
Experience in dealing with a majority of situations and advising others.
•
Experience in planning and managing resources to deliver predetermined objectives as specified by senior managers.
Requirements
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Bachelor’s Degree or Equivalent Level
Experience enables job holder to deal with the majority of situations and to advise others.