The Director of Operations, Systems & Standards (internally known as Leader of CAP Operations, Systems & Standards) is the operational backbone of the College Access & Preparedness team, responsible for owning program operations, systems, quality standards, data, reporting, and process improvement across all high school campuses.
This role is accountable for ensuring that CAP’s infrastructure supports accurate, efficient, and consistent execution at scale. The leader owns CAP’s KPIs and executive reporting, uses data to identify gaps and manage performance, and continuously strengthens systems to drive excellent scholar outcomes as volume and program complexity increase.
While the Leader of CAP Team Management & Operations drives performance through people and day-to-day execution, this role drives outcomes through program design, standards, data, and AI-enabled processes. This leader is CAP’s ultimate arbiter of quality for college application materials. They must be an exceptional writer and editor with the judgment to evaluate highly nuanced essays and narratives, define what excellence looks like, and provide direct editorial guidance to staff. The Leader of CAP Team Management & Operations serves as the first line of quality assurance and holds employees accountable for incorporating feedback.
The role also partners closely with the AI team to translate CAP’s editorial standards into scalable products and workflows and leads the CAP Analyst to ensure strong data integrity, reporting, and operational support.