ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Interacts effectively with the public and Team Members. Performs excellent guest service at all time.
• Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.
• Ensures the efficient operation of all table games and slot operations on an assigned shift.
• Reviews and evaluates on a regular basis table games guest services departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.
• Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.
• Promotes positive guest relations and resolves and/or investigates guest problems or disputes.
• Oversees player development within table games.
• Promotes promotions while developing guest play for the casino.
• Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.
• Coordinates investigations into the resolution of variances to ensure compliance with company policies and Team Member integrity levels.
• Ensures the accuracy of all time, attendance and variance records.
• Maintains appropriate staffing levels and equitable scheduling for assigned shift.
• Initiates and maintains communication with subordinates, team member, management and other departments.
• Maintains a consistent, regular attendance record.
• Ushers for events as needed by management.
• Performs any reasonable request made by management.
SUPERVISORY RESPONSIBILITIES:
Directly supervises Pit Managers on assigned shift and indirectly supervises all Table Games and Slot Floor Team Members on a given shift.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.