Essential Duties and Responsibilities
· Lead end-to-end CDC 1 operations, including receiving, storage, replenishment, picking, packing, value-added services, and shipping.
· Ensure inbound and outbound operations meet safety, quality, service, accuracy, and delivery expectations.
· Identify constraints, manage escalations, and maintain effective routines for peak periods, launches, and disruptions.
Third-Party Logistics Management
· Manage 3PL relationships, service-level expectations, performance scorecards, and escalation processes.
· Hold providers accountable for safety, quality, delivery, cost, staffing, productivity, and contractual commitments.
· Partner with Procurement, Finance, Quality, and Legal on commercial reviews, corrective actions, and improvement plans.
· Oversee applicable labeling, packaging, kitting, configuration, inspection, rework, and other product-specific services.
· Ensure services are properly planned, staffed, documented, and executed to approved quality and work-instruction requirements.
· Evaluate new requests and improve capacity, cost, quality, and turnaround time.
Cost, Productivity, and Budget Management
· Develop and manage the operating budget, forecasts, financial controls, and cost-reduction commitments.
· Improve labor, space, equipment, packaging, transportation, and 3PL productivity without compromising safety, quality, or service.
· Prepare business cases for capital, automation, technology, and facility investments.
Strategic Planning and Growth
· Develop multi-year capacity and operating plans based on volume, product mix, inventory, acquisitions, and business growth.
· Assess labor, storage, dock, equipment, technology, and throughput requirements and maintain a prioritized improvement roadmap.
· Develop contingency and business-continuity plans for operational, facility, technology, labor, and transportation risks.
Safety, Quality, Inventory, and Compliance
· Ensure compliance with applicable company policies, quality-system requirements, work instructions, trade requirements, and regulatory obligations.
· Maintain effective inventory accuracy, traceability, cycle-counting, discrepancy-resolution, and product-handling controls.
· Partner with Safety and Quality teams on audits, investigations, corrective actions, and risk reduction.
Continuous Improvement and Technology
· Use data, root-cause analysis, Lean principles, standard work, and performance metrics to improve flow and eliminate waste.
· Sponsor improvements to safety, quality, service, productivity, inventory accuracy, storage density, and customer experience.
· Ensure warehouse systems, reporting, automation, and material-handling solutions support scalable operations.
People Leadership and Communication
· Build, coach, and develop a high-performing CDC leadership team with clear accountability and succession plans.
· Ensure appropriate staffing, training, cross-training, engagement, and workforce planning.
· Communicate performance, priorities, risks, and recovery plans to senior leaders and cross-functional partners.