Sr. Endpoint Support (Desktop) Engineers - Remote
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Before you apply
SalaryNo pay range posted
LocationSchaumburg, IL, US
Work moderemote · United States
Typefull-time
SenioritySenior
Experience5+ yrs
Company size1,001–5,000 people
PostedOct 18, 2024 · 2y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Oct 18, 202497% of this company's open roles have been listed for 90+ daysNo pay range listed, though Illinois requires one
At a glanceSummarised by Seekless from the posting.
5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience
Experience supporting enterprise Microsoft Windows environments
Strong knowledge of Microsoft 365
Strong knowledge of Active Directory
Strong knowledge of Microsoft Intune
Strong knowledge of Windows Autopilot
Strong knowledge of Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues
Excellent customer service, communication, and interpersonal skills
Experience mentoring or supporting junior technicians and acting as an escalation resource
Ability to work independently in a remote environment while supporting Central Time business hours
Skills
Microsoft 365
Active Directory
Microsoft Intune
Windows Autopilot
Microsoft Entra ID
Windows
Endpoint Management
Overview
Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.
This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.
Responsibilities
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Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
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Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
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Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
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Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
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Manage endpoint provisioning, configuration, deployment, and lifecycle management.
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Assist with endpoint security, device compliance, software deployments, and policy management.
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Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
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Document technical solutions, standard operating procedures, and best practices.
Min
Max
Qualifications
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5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
•
Experience supporting enterprise Microsoft Windows environments.
•
Strong knowledge of:
•
Microsoft 365 (O365)
•
Active Directory
•
Microsoft Intune
•
Windows Autopilot
•
Endpoint Management
•
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
•
Excellent customer service, communication, and interpersonal skills.
•
Experience mentoring or supporting junior technicians and acting as an escalation resource.
•
Ability to work independently in a remote environment while supporting Central Time business hours.