Manager, Implementation
Read straight from Mastercard's careers page, verified 5d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationMexico City, Mexico
SeniorityMid
Company size10,000+ people
PostedOct 23, 2026 · 2w ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Extended knowledge of data processing standards and financial industry/banking operations practices
Familiar with connectivity methods using proprietary software solutions or public solutions using the Internet
Familiar with Debit, Credit, and Prepaid programs
Ability to oversee complex data mapping projects and various file transfer protocols
Spanish & English Required
Bachelor’s degree in business, information technology or equivalent work experience
Strong Project Management skills used in a customer facing role
Proficient with MS Office Suite, SharePoint, HTTP protocol
Working knowledge of the TCP/IP communication protocol and applications such as Telnet and FTP that use TCP
TCP/IP troubleshooting skills
Working knowledge of PC's, Servers and Network structures
Data/File Mapping skills with predefined layouts (ISO Standard and Proprietary)
Ability to clearly communicate
Ability to establish clear project expectations in written and verbal format
Ability to identify “big-picture” ideas and translate them into detailed work plans
Ability to document and share specific project information
Highly organized with the ability to have multiple unrelated topics/projects open at the same time
Be an advocate for process improvement opportunities
Ability to positively influence other team members working on your projects
Ability to organize thoughts in written format to use with customers, internal trainings and share with others
Ability to coach other team members on complex processes troubleshooting and resolution
Ability to deliver presentations to technical and managerial audiences of all levels
Strong customer service skills and business etiquette
Ability to work effectively and cooperatively with individuals from diverse cultures, countries, regions, and time differences
Occasional travel within region
Very limited travel to the US
Familiar with Loyalty/Rewards programs
Ability to understand and consult on a variety of Rewards/Incentive programs
Portuguese Preferred
Knowledge of Website design and HTTP protocol
Financial industry Processor experience
Masters preferred
PMP-Certified
Skills
MS Office Suite
SharePoint
HTTP
TCP/IP
Telnet
FTP
PC
Servers
Network structures
Data mapping
File mapping
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Implementation
Position Overview:
As a Project Manager overseeing customer facing projects you will be responsible for
• Coordination of implementation and testing of products and services for new and existing customers
• Provide general technical support and detailed knowledge of hardware; software; products; and services and participate in product development to ensure customer implementation feasibility and efficiency
• Serve as a liaison between Product, Customer Sales teams, Technical and Managerial staff regarding Product implementation activities with MasterCard Customers or Processors
• Act as overall manager of implementation activities with MasterCard Customers or Processors, including interfacing with third-parties as necessary. The third parties may be managed by MasterCard, by a customer, or in some cases by another Vendor.
Responsibilities
Role-Project Management duties include:
• Customer project oversight, project assignments, problem resolution, and reporting. Design, develop, test, and implement new customer tools, training, and documentation.
• Accountable for managing projects with customers to ensure compliance to product & program objectives. Will use Implementation Plans and other forms of written correspondence
• Coordinate data mapping, file mapping, and connectivity exercises to ensure requirements meet the technical implementation solution
Requirements
All about you-Experience/Knowledge:
• Extended knowledge of data processing standards and financial industry/banking operations practices
• Familiar with connectivity methods using proprietary software solutions or public solutions using the Internet
• Familiar with Debit, Credit, and Prepaid programs
• Ability to oversee complex data mapping projects and various file transfer protocols
Nice to have
Preferred:
• Familiar with Loyalty/Rewards programs
• Ability to understand and consult on a variety of Rewards/Incentive programs
• Spanish & English Required- Portuguese Preferred
• Knowledge of Website design and HTTP protocol
• Financial industry Processor experience
Education:
• Bachelor’s degree in business, information technology or equivalent work experience
• Masters preferred
• PMP-Certified a plus
Technical Skills:
• Strong Project Management skills used in a customer facing role
• Proficient with MS Office Suite, SharePoint, HTTP protocol
• Working knowledge of the TCP/IP communication protocol and applications such as Telnet and FTP that use TCP. TCP/IP troubleshooting skills
• Working knowledge of PC’s, Servers and Network structures
• Data/File Mapping skills with predefined layouts (ISO Standard and Proprietary)
Soft Skills:
• Ability to clearly communicate
• Ability to establish clear project expectations in written and verbal format
• Ability to identify “big-picture” ideas and translate them into detailed work plans
• Ability to document and share specific project information- to the customer and at times internal teams
• Highly organized with the ability to have multiple unrelated topics/projects open at the same time
• Be an advocate for process improvement opportunities
• Ability to positively influence other team members working on your projects
• Ability to organize thoughts in written format to use with customers, internal trainings and share with others
• Ability to coach other team members on complex processes troubleshooting and resolution
• Ability to deliver presentations to technical and managerial audiences of all levels
• Strong customer service skills and business etiquette
• Ability to work effectively and cooperatively with individuals from diverse cultures, countries, regions, and time differences
Travel:
• Occasional travel within region
• Very limited travel to the US
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
•
Abide by Mastercard’s security policies and practices;
•
Ensure the confidentiality and integrity of the information being accessed;
•
Report any suspected information security violation or breach, and
•
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.