Duties and Responsibilities:
· Resolve complex issues related to Microsoft systems and applications
· Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
· Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers
· Resolve Issues: Troubleshoot and fix complex problems
· Administer: Apply updates, manage backups, and ensure security
· Support Projects: Assist with migrations and document changes
· Azure Support: Manage Azure services and use PowerShell
· Ensure Security: Maintain compliance and conduct audits
· Collaborate: Work with teams and train junior staff
· Improve: Enhance processes and stay current with technology
Communicate: Update and address client feedback