LocationNovotel Nusa Dua; Kalim Bay, Phuket; Tokyo, Japan; Philippines
Typefull-time
SenioritySenior
Company size10,000+ people
First seenOct 8, 2026 · 3d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have15
Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media
Essential experience in omni-channel sales strategies
Identifying best practice, processes and systems and drive continuous improvement environment
Employing a sound dispute resolution process to address customer complaints
Results-driven professional
Ensure sales targets, and KPI's are continually reviewed, and expectations are met
Develop strategies to meet or exceed sales targets
Fluency in Japanese (minimum JLPT N2; N1 preferred), with the ability to communicate effectively in a professional/business setting
Excellent communication, engagement and development of people skills
Strong experience in online sales, with demonstrated success in meeting or exceeding sales targets in a dynamic environment
Experience with CRM and engagement platforms (HubSpot experience preferred) for seamless customer journey management
Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness
Implementing the strategic direction and change
Building and maintaining effective internal and external stakeholder relationships
Monitor and evaluate contact center performance, ensuring high quality customer service and adherence to company policies and procedures
Nice to have1
Preferred experience with HubSpot or similar CRM platforms
Skills
HubSpot
CRM
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Responsibilities
PRINCIPAL RESPONSIBILITIES:(Include but not limited to)
•
Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media.
•
Essential experience in omni-channel sales strategies.
•
Preferred experience with HubSpot or similar CRM platforms. Identifying best practice, processes and systems and drive continuous improvement environment.
•
Employing a sound dispute resolution process to address customer complaints
•
Results-driven professional.
•
Ensure sales targets, and KPI’s are continually reviewed, and expectations are met
•
Develop strategies to meet or exceed sales targets
•
Develop strategies to increase sales and meet or exceed sales targets. - Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures
KEY POSITION CRITERIA:
•
Fluency in Japanese (minimum JLPT N2; N1 preferred), with the ability to communicate effectively in a professional/business setting.
•
Excellent communication, engagement and development of people skills.
•
Strong experience in online sales, with demonstrated success in meeting or exceeding sales targets in a dynamic environment. Experience with CRM and engagement platforms (HubSpot experience preferred) for seamless customer journey management.
•
Supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
•
Implementing the strategic direction and change
•
Building and maintaining effective internal and external stakeholder relationships
•
Monitor and evaluate contact center performance, ensuring high quality customer service and adherence to company policies and procedures
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
Legal
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.