Customer Specialist
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Before you apply
LocationAZ - Remote
Also inScottsdale, AZ
Work moderemote · United States
Typefull-time
SeniorityEntry
ExperienceUp to 1 yrs
Company size1,001–5,000 people
PostedOct 21, 2026 · 1w ago
Verified live10h ago
At a glanceSummarised by Seekless from the posting.
High school diploma or GED
0-1 years of customer service experience
Type 40-50 wpm
Reception and/or Call Center Experience
Experience in homebuilding industry, or related industry a plus
Skills
Microsoft Office
computer systems
About the role
Job Description Summary
As a Customer Specialist I at Taylor Morrison, America’s 5th Largest Homebuilder, you serve as a central operator and connector for both external customers and internal team members. This role ensures external customers and internal partners are quickly and accurately connected to the right department, resource, and next step to resolve inquiries, support sales opportunities, and deliver an exceptional experience.
This role is fully immersed in Taylor Morrison’s Love the Customer culture and the Heart of the Home (HOME) Way, with a strong focus on nurturing customers throughout their journey, supporting sales teams, and preventing missed opportunities. Team members support multiple brands across Taylor Morrison and operate across multiple systems and communication platforms. You will be required to take incoming and outgoing calls that range from main line, warranty, emergency, and potential sales calls. You must be able to remain professional, empathetic, and adhere to all company guidelines during every call.
This position is located in Scottsdale, AZ and will be office-centric hybrid. There will be an opportunity to work from home subject to change based on needs of the business.
Job Details
Job Description
What You’ll Do
We trust that as a Customer Specialist I you will:
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Serves as a frontline point of contact handling inbound and outbound customer and internal calls across multiple channels.
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Supports sales teams through appointment scheduling, customer follow-up, and accurate routing of inquiries.
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Builds foundational knowledge of systems, processes, and departments while modeling Love the Customer behaviors.
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Handle all incoming calls that are subject to but not limited to: main line, warranty, emergency, and potential sales calls
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Perform outbound calls from voicemails that were left during afterhours or company events
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Effectively communicate with homeowners, potential and existing buyers, and team members at all levels of management
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Ability to remain professional and cordial during escalated calls, consult with Customer Specialist II, and direct to Customer Experience Manager, if needed
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Effectively operate variety of computer systems
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Accurately submit and explain Warranty requests through the myTM account, user Portal assistance, and Help Desk tickets, if needed
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Basic knowledge of all department responsibilities and procedures within divisions and corporate office - not limited to:
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Business Optimization – Local and National
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Construction & Warranty Departments – Managers, Liaisons, Coordinators, and department processes
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Executive Team and their Assistants
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Finance Department – Accounts Payable, Controllers, and department processes
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Information Technology Department – Managers and knowledge of different responsibilities
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Land Department – Acquisition, HOA, and Project Managers
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Legal Department – Must be able to handle callers in litigation
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People Services Department – Operations, Payroll, Recruiting, Total Rewards, and their processes
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Sales & Marketing Department
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Resourceful in gathering information and customer details to better assist the customer through phone and e-mail
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Monitor and respond to chat request for information through our internet chat
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Ability to perform other duties as deemed necessary.
Preferred Skills and Knowledge
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Always adhering to “Love the Customer” behaviors and Customer Service Strategies, HOME, and ACT NOW
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Ability to organize and multi-task in a fast-paced work environment
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Strong relationship building skills
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Ability to work independently and with a team
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Strong written and verbal communication skills
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Strong attention to detail
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Ability to solve problems quickly and effectively
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Ability to stay composed under pressure
Sound Like You?
You might be just who we’re looking for if you have…
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High school diploma or GED
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0-1 years of customer service experience
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Type 40-50 wpm
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Reception and/or Call Center Experience
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Friendly and calm
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Excellent communication skills
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Organized and an attention to detail
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Strong written and verbal communication skills
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Demonstrated ability to build relationship and maintain confidentiality
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Experience in homebuilding industry, or related industry a plus
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Microsoft office applications
FLSA Status: Non-Exempt
This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
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