Strong analytical skills. You’re confident working with data, comfortable in SQL and spreadsheets (and ideally a BI tool or two), and able to turn messy numbers into a clear story.
A genuine interest in collections. You’re curious about how lending, arrears and customer behaviour work, and you want to build real expertise in this space. Direct collections experience is a bonus, not a requirement.
Commercial judgement. You connect the analysis to real decisions and understand the trade-offs between customer outcomes and business performance.
Clear communication. You can explain your findings simply to people who aren’t analysts, and make a persuasive, well-evidenced case for change.
A self-starter mindset. You can take an open question, structure it, and drive it through to a clear answer with limited direction.
Keen to work with AI. We’ve built a suite of embedded AI tools into how we work, and we want someone genuinely excited to use them to analyse faster, dig deeper and get to better answers.
Care for the customer. Even though you’re not on the phone, you keep fair outcomes and Consumer Duty front of mind in everything you recommend.
Genuine excitement for Carmoola’s mission and the chance to help shape how people get on the road.
If you don’t tick every box, please apply anyway. We care far more about attitude, curiosity and potential than a perfect match on paper, and we’d love to hear from you.