Service Centre Consultant
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Before you apply
LocationBrisbane-Eight Mile Plains
Work modehybrid
Typefull-time
SeniorityEntry
Company size1,001–5,000 people
First seenNov 7, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Clear communication, strong customer service and a calm approach under pressure
End-user support and troubleshooting skills across hardware, software, Microsoft Windows, Office and Microsoft 365 collaboration tools
An understanding of incident management, request fulfilment and escalation, with accurate record keeping and strong prioritisation skills
Initiative, teamwork and a willingness to learn, adapt and improve services
Successful candidates will be asked to complete background checks to progress their application
Skills
Microsoft Windows
Office
Microsoft 365
Benefits
Roadside assistance
Employee discounts
Wellness programs
Flexible work
Health insurance
About the role
Bring your troubleshooting and customer service skills to a role where you’ll solve technology issues, support users and improve service delivery.
About the company
At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the role
As a Service Centre Consultant, you’ll provide first-contact IT support, resolve incidents and service requests, and coordinate escalations to keep business services running.
Responsibilities
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Diagnose and resolve incidents and requests, escalating when needed and keeping users informed.
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Help users understand technology and self-service options.
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Maintain accurate records, support documentation and knowledge resources.
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Collaborate with technical teams, share knowledge and improve service quality.
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Follow governance, risk and compliance requirements, support audits and use resources responsibly.
Requirements
About you:
You’re a customer-focused problem solver who brings:
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Clear communication, strong customer service and a calm approach under pressure.
•
End-user support and troubleshooting skills across hardware, software, Microsoft Windows, Office and Microsoft 365 collaboration tools.
•
An understanding of incident management, request fulfilment and escalation, with accurate record keeping and strong prioritisation skills.
•
Initiative, teamwork and a willingness to learn, adapt and improve services.
Why join RACQ?
RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us
Why you’ll love working at RACQ
At RACQ, we support your work, wellbeing and career through benefits that matter.
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Free RACQ roadside assistance from day one
Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
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Exclusive employee discounts
Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
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Wellbeing that goes beyond the basics
Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
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Flexibility that works for real life
Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.
Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
Ready to apply to do good stuff daily?
Successful candidates will be asked to complete background checks to progress their application.
Adjustments & Support
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [email protected] for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process