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Protiviti

Americas Delivery Center ServiceNow Pod Lead-Technology

Salary$82k – $149k
LocationAMERICAS DELIVERY CENTER
Also inBlue Ash, OH
Work modehybrid
Typefull-time
SeniorityLead
Experience5+ yrs
DepartmentTechnology
EquityIncluded
Company size10,000+ people
First seenOct 6, 2026 · 6d ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Must have13
Bachelor's degree from an accredited university in relevant academic area or equivalent relevant work experience
5+ years working in technology or related fields, either in professional services or industry
3 to 5 years of ServiceNow development for a large company utilizing ITSM, CMDB and SecOps Modules (SIR and VR)
Demonstrated experience with building ServiceNow reports and dashboards
In depth understanding of ServiceNow Workflows, Business Rules, Integration HUB and REST APIs
Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML)
Leading and implementing key initiatives for multiple teams of varying size and complexity
Ensuring high quality delivery of project requirements and service levels throughout the project life cycle
Ability to work collaboratively with many cross functional teams and stakeholders
Experience working within an operationally driven or shared services environment
Establishing and cultivating business relationships and a professional network, including with senior executives
Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring, coaching, oversight and review of work, coordination across teams, and understanding how to motivate and create a positive culture through relationship building
Proficiency in Microsoft Office suite applications with specific emphasis on Teams, Outlook, Excel, Word, and PowerPoint
Nice to have3
Preferred experience using relevant software/systems (JIRA, SQL, Python, PowerBI, Sharepoint, gSuite, Linux, and others as applicable)
Professional Certification such as PMP, Scrum Master, or advanced technical certifications are a plus
Certified as ServiceNow – System Administrator (CSA) and/or Certified as ServiceNow – Application Developer (CAD) are a plus
Eligibility2
Ability to be physically present at required work location and have access to reliable transportation
Offer contingent upon successful completion of a background check
Skills
ServiceNow
HTML
CSS
JSON
SOAP
REST
XML
JIRA
SQL
Python
PowerBI
SharePoint
gSuite
Linux
Microsoft Office
Teams
Outlook
Excel
Word
PowerPoint
Benefits
Health insurance
Dental insurance
Vision insurance
FSA
HSA
Life insurance
Adoption assistance
Fertility assistance
Paid parental leave
Short term disability
Long term disability
401(k)
Unlimited PTO
Paid holidays
JOB REQUISITION
About the role
Americas Delivery Center ServiceNow Pod Lead-Technology
LOCATION
AMERICAS DELIVERY CENTER
ADDITIONAL LOCATION(S)
JOB DESCRIPTION
You Belong Here
The Protiviti Career provides an opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.
At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.
Where We Need You
The Protiviti Americas Delivery Center is seeking a Pod Lead (Manager) to join our growing technology competency. Embracing Protiviti’s vision of “Bringing Confidence to a Dynamic World,” the Americas Delivery Center (ADC) provides cost-effective, tech-enabled, and standardized services at scale, to drive efficiency into our service delivery processes in support of our global clients.
What You Can Expect
As part of Protiviti’s ADC team, you will oversee a team of analysts and senior analysts through multiple projects to ensure quality and efficiency. Our delivery center team collaborates to complete projects and assignments in support of Protiviti’s Solution offerings – Technology, Risk and Compliance, Internal Audit & Financial Advisory, and Business Performance Improvement. The site capabilities may include research, development, maintenance, testing, validation, reporting, and other activities based on business needs.
What Will Help You Be Successful
•
You enjoy contributing to operational excellence, working collaboratively and/or leading various teams and projects, ensuring high satisfaction for our clients and stakeholder teams.
•
You are motivated to learn and are interested in all things related to technology, including the latest trends and developments.
•
You enjoy collaborating with teammates from diverse backgrounds to create exceptional outcomes.
•
You are highly organized and have familiarity with project management concepts.
•
You value serving as a mentor to others and promoting a positive team culture that fosters open communication among all members.
•
You create growth opportunities and directly oversee the development of others.
•
You have the ability to be innovative and come up with solutions for problems.
•
You are adaptable and enjoy working on a variety of projects and tasks.
Do Your Talents Include the Following?
•
Demonstrated experience with:
•
Experience building ServiceNow reports and dashboards.
•
In depth understanding of ServiceNow Workflows, Business Rules, Integration HUB and REST APIs
•
Knowledge of web-based protocols and standards (HTML, CSS, JSON, SOAP, REST, XML)Leading and implementing key initiatives for multiple teams of varying size and complexity.
•
Ensuring high quality delivery of project requirements and service levels throughout the project life cycle including:
•
Conducting project or team meetings, including project kickoff, and closing meetings.
•
Preparing and reviewing project deliverables and reports.
•
Performing job administration responsibilities, including status reports, budget to actuals, performance management activities, and performance evaluations for ADC project and delivery teams.
•
Ability to work collaboratively with many cross functional teams and stakeholders.
•
Experience working within an operationally driven or shared services environment.
•
Establishing and cultivating business relationships and a professional network, including with senior executives.
•
Leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring, coaching, oversight and review of work, coordination across teams, and understanding how to motivate and create a positive culture through relationship building.
Your Educational and Professional Qualifications
•
Bachelor’s degree from an accredited university in relevant academic area or equivalent relevant work experience.
•
5+ years working in technology or related fields, either in professional services or industry.
•
3 to 5 years of ServiceNow development for a large company utilizing ITSM, CMDB and SecOps Modules (SIR and VR)
•
Proficiency in Microsoft Office suite applications with specific emphasis on Teams, Outlook, Excel, Word, and PowerPoint. Preferred experience using relevant software/systems (JIRA, SQL, Python, PowerBI, Sharepoint, gSuite, Linux, and others as applicable)
•
Professional Certification such as PMP, Scrum Master, or advanced technical certifications are a plus.
•
Certified as ServiceNow – System Administrator (CSA) and/or Certified as ServiceNow – Application Developer (CAD) are a plus.
Our Hybrid Workplace
Protiviti employees work in a hybrid environment which means you will be required to work from the Americas Delivery Center in our Blue Ash, OH location and/or from a remote location such as your residence. Dependent on the engagement or project parameters, you may be required to work onsite at the ADC up to 100% of the time. Generally, it is expected that you will be available to be physically present at the required work location and that you will have access to reliable transportation.
Legal
Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska.
Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job.
$82,000.00 - $138,000.00
Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job.
8%
The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job.
$88,560.00 - $149,040.00
Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year.
Learn more about the variety of rewards we offer at Protiviti at https://www.protiviti.com/sites/default/files/2026-01/2026_u.s._benefit_highlights.pdf.
Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time.
Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check.
Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.
In your email please include the following:
•
The specific accommodation requested to complete the employment application.
•
The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Protiviti is not registered to hire or employ personnel in the following states – West Virginia, Alaska.
Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.
JOB LOCATION
OH PRO AMERICAS DELIVERY CENTER
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