Client Experience & Hospitality
* Ensure a warm and welcoming environment, contributing to an exceptional client journey from arrival to departure.
* Welcome and orient clients within the boutique, managing traffic and waiting times according to their needs and expectations.
* Inform clients about approximate waiting times and ensure a smooth handover to the first available Sales Associate.
* Support the management of boutique appointments and client flow as needed.
* Offer hospitality services and ensure clients are comfortably looked after while waiting.
* Adapt the approach according to clients’ needs and expectations, contributing to a tailored and memorable experience.
* Convey the passion, heritage and values of the Maison, developing strong knowledge of product categories and Maison storytelling.
Sales & Client Service Support
* Assist the team in preparing client appointments.
* Coordinate with Sales Associates, Stockists, Cashiers and Boutique Assistants to ensure smooth boutique operations.
* Accompany clients to the door upon departure, ensuring a seamless end to their boutique experience.
Daily Boutique Operations & Environment
* Respect and uphold all Maison and boutique policies, procedures and operational standards.
* Support the replenishment of boutique facilities and non-sellable materials, ensuring appropriate storage organization.
* Support appointment setting
* Contribute to operational excellence and support special boutique projects and activities when required.
Teamwork & Maison Ambassadorship
* Collaborate closely with the boutique team, contributing to a positive, inclusive and productive working environment.
* Uphold Cartier standards by demonstrating a professional, approachable and client-oriented attitude.
* Build strong relationships across the boutique team and contribute to a collaborative way of working.
* Remain curious about the Maison, the luxury industry, market trends and the competitive environment.