ABC Legal is a tech-forward, tech-enabled legal services business — we use technology to power a core operational service, not the other way around. We’re hiring a Product Manager to help own one or more of our Service of Process product line: the mobile app process servers use in the field, the customer-facing web portal, the enterprise APIs our largest clients integrate with, and the proprietary platform that powers job assignment, routing, task management, and evidence chain.
Reporting directly to the CTO as a Product Manager, you will own discovery, requirements, cross-functional coordination, launch readiness, and outcome accountability — not backlog grooming and engineering coordination. You’ll work directly with process servers, our operations team, enterprise customers, and engineering, Our product team today sits closer to the execution side of product and is strong at delivery, lighter on discovery, market insight, and outcome ownership. Part of your role is to model what upstream product work looks like at ABC.
Why This Job Is Interesting
Every job we run is a physical-world logistics problem — get a real person to a real address, at a time they’ll actually be there. Our product has to serve a distributed field workforce, a demanding set of legal customers, an internal operations organization of hundreds, and a court system that has different rules by county.
We’re also further into production AI than almost anyone in this industry: dozens of AI agents run live today across service validation, document handling, evidence review, and operational decision support. You’ll help decide where that belongs in the product and where it doesn’t. Process serving is one of the most analog, paper-bound corners of legal services with county-by-county rules, physical proof of service, workflows that haven’t changed in decades. We intend to be the company that rebuilds it around AI first, not the one playing catch-up in five years. You’ll help decide what “AI-native” actually means for our business.