As a Business Operations Specialist on MassMutual’s Mail & Distribution Services team, you will help deliver reliable, efficient mail, package, freight, and logistics services that support business partners, subsidiaries, and field locations across the enterprise. Your work will strengthen service delivery, vendor performance, and the day-to-day experience of internal customers.
You will coordinate operational programs and key vendor relationships involving USPS, UPS, FedEx, less-than-truckload carriers, and mail service providers. You will use operational data, sound judgment, and cross-functional partnership to resolve issues, identify improvements, and help maintain compliant, resilient processes across the organization.
This is a fast-paced, hands-on role with clear ownership of assigned workflows and initiatives. You will balance multiple time-sensitive priorities, make recommendations within your area of responsibility, and demonstrate MassMutual’s Winning Ways through accountability, collaboration, customer focus, and continuous improvement.
You will join Mail & Distribution Services, a collaborative operations team focused on dependable service, thoughtful stewardship, and continuous improvement. The team partners closely with departments and customers spanning Home Office, Field, and Subsidiary locations along with numerous supporting vendors. Including transportation carriers and mail service providers. Team members share information, solve problems together, and remain focused on safe, timely, and cost-effective solutions and successful customer outcomes. You will contribute your operational perspective while building trusted relationships across the organization and with vendors.