Engagement Counselor - Homeless Services
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Before you apply
Salary$48k – $55k
LocationNorth Hampton, 1 Prince Street (908), Springfield
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentHomeless Services
Company size501–1,000 people
PostedSep 24, 2026 · 1mo ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in the Healing Arts or Education
1 year experience working with adults with mental illness and knowledge of homelessness
Valid Massachusetts drivers license
Familiarity with the challenges related to homelessness, substance use, mental illness and trauma
Master's degree in the Healing Arts or Education a plus
Benefits
Vacation
Sick time
Paid holidays
Medical insurance
Dental insurance
Vision insurance
401(k)
Wellness programs
Childcare support
Life insurance
Accidental death insurance
Tuition reimbursement
Leadership development
Join Eliot – A Place to Belong, Grow, and Inspire Change
At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.
Benefits at Eliot
We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:
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Generous Paid Time Off – Vacation, sick time, and paid holidays
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Comprehensive Benefits – Medical, dental, and vision plans
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Retirement Savings – 401(k) with employer match
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Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
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Financial Security – 100% company-paid life and accidental death insurance
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Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development
About the role
Eliot’s Homeless Services Division is seeking a dedicated Engagement Counselor to join our PATH (Project for Assistance in Transition from Homelessness) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for adults with serious mental illness, including those with co-occurring substance use disorders.
In this role you will provide street outreach, engagement activities, crisis intervention, clinical assessment. You will work closely with other team members, service providers and local homeless service providers in an effort to connect individuals to treatment, housing and other resources.
Responsibilities:
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Perform outreach and engagement activities to identify homeless individuals with mental health and co-occurring substance use needs that are living in public places, drop in centers, meal sites and shelters.
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Provide clinical services such as crisis intervention and counseling, as well as concrete services such as providing warm clothing, blankets, and food to reduce risk of harm on the streets.
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Encourage use of housing resources, meal sites, shelters and other services/ entitlements, facilitating linkage.
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Maintain a thorough, current knowledge of local public and private resources including housing, residential programs, and other community organizations. Maintain positive working relationships with representatives of these organizations.
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Engage in client-centered/harm-reduction/Housing First framework.
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Familiarity with the challenges related to homelessness, substance use, mental illness and trauma is a must.
Qualifications:
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Bachelor’s degree in the Healing Arts or Education
•
1 year experience working with adults with mental illness and knowledge of homelessness.
•
Valid Massachusetts drivers license
•
Master’s degree in the Healing Arts or Education a plus
Schedule: Monday-Friday, 9am-5pm
Compensation:
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Bachelors $48,000.00 annually
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Masters $55,000 annually
Annual Salary
$48,000—$55,000 USD
At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.
Apply today and make a difference.
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