Customer Retention Specialist
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Before you apply
LocationCorporate, Charlotte, North Carolina, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience2–3 yrs
DepartmentCustomer Retention (CFL)
Company size501–1,000 people
PostedOct 28, 2026 · 1w ago
Verified live1d ago
Reposted once in the last 6 monthsEarliest listing first seen Sep 11, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
Previous sales or customer retention experience (2-3 years)
Strong customer service and people skills
Ability to consistently meet and exceed performance targets
Coachability with a desire to grow professionally
Experience with CRM system such as SalesForce
Exceptional sales skills, particularly with strong upselling and closing abilities
Ability to work a flexible schedule, including weekends
Skills
SalesForce
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k)
Short term disability
Long term disability
Life insurance
Paid holidays
PTO
Free monitored security system
On site cafe
Coffee smoothie bar
Walking trail
Basketball court
State of the art fitness facility
About the company
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.
What You’ll Do:
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Provide fantastic customer service focused on dispute resolution and overcoming challenges
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Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
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Provide solutions-based approaches to retain customers who are considering service cancellation.
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Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
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Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
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Consistently improve retention rates and achieve retention goals.
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Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We’re Looking For:
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Upbeat personality and a fun, positive attitude
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2 - 3 years previous sales or customer retention experience
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Strong customer service and people skills
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Ability to consistently meet and exceed performance targets
•
Coachability with a desire to grow professionally
•
Ability to work a flexible schedule, including weekends
•
Experience with CRM system such as SalesForce is a plus, but not required
•
Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What’s In It For You:
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$50,000 to $80,000 Annual Compensation
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Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
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Higher shift pay for working nights and weekends
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Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
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Free monitored security system after 90 days.
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Engaging and fun company culture that’s made up of a diverse group of people
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Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director