IT Helpdesk Specialist
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Before you apply
LocationOrtigas Center, Metro Manila, Philippines
Work modehybrid
Typefull-time
SeniorityEntry
Experience2+ yrs
Company size501–1,000 people
PostedAug 30, 2024 · 2y ago
Verified live11h ago
May no longer be actively hiring
Posted by the company on Aug 30, 202491% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Atleast 2 years of experience providing level 1 or above help desk support in IT operations
Excellent communication skills
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Patience for dealing with difficult customer-service situations
Amenable to work hybrid set up (Ortigas)
Job Description
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Serve as the first point of contact for customers seeking technical assistance over the phone or email
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Perform troubleshooting through diagnostic techniques and pertinent questions
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Determine the best solution based on the issue and details provided by customers
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Walk the customer through the problem-solving process
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Direct unresolved issues to the next level of support personnel
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Provide accurate information on IT products or services
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Record events and problems and their resolution in logs
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Follow-up and update customer status and information
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Pass on any feedback or suggestions by customers to the appropriate internal team
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Identify and suggest possible improvements on procedures
Requirements
Minimum Qualifications
•
Atleast 2 years of experience providing level 1 or above help desk support in IT operations
•
Excellent communication skills
•
Proven analytical and problem-solving abilities
•
Ability to effectively prioritize and execute tasks in a high-pressure environment
•
Exceptional customer service orientation
•
Patience for dealing with difficult customer-service situations
•
Amenable to work hybrid set up (Ortigas)
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