Lead Management, Support II (EN + IT)

LocationBrno, Czech Republic
Typefull-time
SeniorityLead
Company size10,000+ people
PostedSep 21, 2026 · 3w ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
Managing inbound pre-sales inquiries across all touchpoints (phone, email, live chat, web forms)
Qualifying leads according to standard criteria
Routing qualified opportunities to appropriate sales teams or channel partners
Ensuring systematic follow-up
Participating in regional marketing campaigns, event tele-boosting, teleprofiling, and data verification initiatives
Accurately track and log all interactions, customer details, and transactions within the CRM system
Qualify incoming prospects to understand business requirements, timeline, budget, and product fit
Act as a quality filter to increase partner/sales conversion and closure rates
Execute outbound campaign follow-ups, event tele-boosting, and confirmation calls
Ensure status tracking and CRM updates to maintain high marketing database accuracy
Support sales and partner inquiries regarding lead status, system allocation rules, and process governance
Italian- and English-speaking
Skills
CRM
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We’re Looking For:
The Lead Management II acts as the centralized point of contact for end-users and prospective clients across the EMEA region (focusing on Italian- and English-speaking markets).
The primary responsibility is handling inbound pre-sales inquiries across all touchpoints, qualifying leads according to standard criteria, routing qualified opportunities to appropriate sales teams or channel partners, and ensuring systematic follow-up.
The role also actively participates in regional marketing campaigns, event tele-boosting, teleprofiling, and data verification initiatives.
Essential Duties and Responsibilities:
Inquiry & Call Handling:
•
Manage inbound customer inquiries across phone, email, live chat and web forms.
•
Accurately track and log all interactions, customer details, and transactions within the CRM system.
Lead Qualification & Allocation:
•
Qualify incoming prospects to understand business requirements, timeline, budget, and product fit.
•
Route and allocate qualified leads to appropriate direct sales representatives or certified channel partners.
•
Act as a quality filter to increase partner/sales conversion and closure rates.
Outbound Campaigns & Marketing Support:
•
Execute outbound campaign follow-ups, event tele-boosting, and confirmation calls.
Data Integrity & Reporting:
•
Ensure status tracking and CRM updates to maintain high marketing database accuracy.
•
Support sales and partner inquiries regarding lead status, system allocation rules, and process governance.
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