Automation Support Engineer (NOC)
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Before you apply
LocationRemote (Mexico)
Work moderemote
Typefull-time
SeniorityEntry
Experience1–3 yrs
DepartmentCustomer Operations
Company size51–200 people
First seenOct 16, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
1–3 years of experience in automation support, QA, NOC, or IT operations
1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques
Experience troubleshooting web technologies (HTML/CSS) using the browser's developer tools
Strong problem-solving skills and ability to work with logs, error traces, and system outputs
Experience working with REST APIs and JSON
Ability to communicate clearly with both technical and non-technical stakeholders
Organized, process-driven mindset with attention to detail
Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira)
Ability to work independently and as part of a distributed team
Experience with RPA platforms or workflow automation tools
Exposure to authentication mechanisms (e.g., MFA, OAuth)
Basic experience writing or maintaining test scripts
Background in SaaS operations or identity and access management
Available for on-call or rotational support schedules
Skills
JavaScript
TypeScript
HTML
CSS
REST API
JSON
Datadog
Git
Zendesk
Jira
Browser Developer Tools
RPA
MFA
OAuth
About the Role
We’re seeking an Automation Support Engineer to join our team and help monitor, troubleshoot, and enhance Cerby’s automation systems. This is a hands-on, cross-functional role focused on supporting day-to-day automation operations, ensuring uptime, and continuously improving our automated flows.
The hours for this role will be:
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Sunday through Wednesday 18:00 (6 pm) to 2 am
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Saturday 13:00 (1 pm) to 21:00 (9 pm)
What You’ll Do
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Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance.
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Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
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Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed.
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Monitor alerts and automation queues to resolve errors and delays proactively.
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Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes.
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Contribute to automation testing and quality assurance cycles.
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Document known issues, root causes, and solutions in a support knowledge base.
What We’re Looking For
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1–3 years of experience in automation support, QA, NOC, or IT operations.
•
-1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques.
•
Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
•
Strong problem-solving skills and ability to work with logs, error traces, and system outputs.
•
Experience working with REST APIs and JSON.
•
Ability to communicate clearly with both technical and non-technical stakeholders.
•
Organized, process-driven mindset with attention to detail.
•
Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira).
•
Ability to work independently and as part of a distributed team.
•
Available for on-call or rotational support schedules.
Nice to Have
•
Experience with RPA platforms or workflow automation tools.
•
Exposure to authentication mechanisms (e.g., MFA, OAuth).
•
Basic experience writing or maintaining test scripts.
•
Background in SaaS operations or identity and access management.
About the company
At Cerby, security is everyone’s business.
Cerby extends your security perimeter to include your disconnected applications, providing identity automation and eliminating manual processes. It’s one of the biggest blind spots in enterprise security, and we’re the team closing it. If you want to work alongside the team solving one of the hardest, most overlooked problems in security, you’re in the right place.
Founded in 2020, Cerby is backed by leading investors and trusted by enterprises across the globe.