Personal Lines Account Manager
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Before you apply
Salary$55k – $65k
LocationUS - NH - Manchester
Work moderemote · United States
Typefull-time
SeniorityMid
Company size24+ people
PostedJul 30, 2026 · 3mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Jul 30, 202647% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Maintain a Property & Casualty license
Understanding and following the Cross Basic Procedure Manual
Understanding and following the Personal Lines Workflow Manual
Only using approved Action Codes in AMS 360
Following up and completing open suspense's daily
Servicing and selling personal insurance products
Establish & maintain good working relationships with company personnel
Providing quality customer service to existing and prospective clients
Proactively retaining accounts when applicable
Staying up to date on new insurance products and market/industry trends
The ability to understand and analyze insurance coverage and policy forms
Strong written, oral and phone communication skills
Organize, set, and maintain priorities
Working knowledge and/or experience with AMS360
Working knowledge and/or experience with Microsoft Office (Word, Outlook, Teams)
Working knowledge and/or experience with PL Rater
Collecting payment information, uploading payments to various company websites, and recording activity notes in AMS360
Meeting annual sales goal
Following up on all 'Broker of Record' letters within your assigned book of business
Service an average size book of business
Perform other duties as assigned
Skills
AMS 360
AMS360
Microsoft Office
Word
Outlook
Teams
PL Rater
Benefits
Medical
Dental
Vision
401(k)
Paid time off
The Cross Family of Agencies welcomes you. We need your talent and expertise.
Personal Lines Account Manager
Account Managers are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with customers, underwriters, and other professionals.
Responsibilities
Duties of an Account Manager include but are not limited to:
•
Maintain a Property & Casualty license along with keeping up with Continuing Education.
•
Understanding and following the Cross Basic Procedure Manual.
•
Understanding and following the Personal Lines Workflow Manual.
•
Only using approved Action Codes in AMS 360.
•
Following up and completing open suspense’s daily.
•
Servicing and selling personal insurance products to prospective and existing clients.
•
Establish & maintain good working relationships with company personnel (underwriters, marketing representatives, companies service center, and claims representatives).
•
Providing quality customer service to existing and prospective clients.
•
Proactively retaining accounts when applicable.
•
Staying up to date on new insurance products and market/industry trends.
•
The ability to understand and analyze insurance coverage and policy forms.
•
Strong written, oral and phone communication skills
•
Organize, set, and maintain priorities
•
Working knowledge and/or experience with AMS360, Microsoft Office (Word, Outlook, Teams), and PL Rater.
•
Collecting payment information, uploading payments to various company websites, and recording activity notes in AMS360.
•
Meeting annual sales goal.
•
Following up on all ‘Broker of Record’ letters within your assigned book of business.
•
Service an average size book of business.
•
Perform other duties as assigned.
Benefits
Compensation: The base salary range for this role is $55,000–$65,000 annually. Actual compensation will be based on factors including location, skills, experience, and internal equity. Cross Insurance offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more.