• To maintain 24/7 cover for the System Support Contracts in the region of responsibility.
• Execution of Service Projects and Annual Maintenance Contracts.
• To offer technical support on Systems, PCI, and IT solutions to customers both external and internal.
• To assist with System and PCI fault finding, tests, and minor repairs.
• To be available for service projects like upgrades, migrations, and implementation of EXA packages.
• To schedule and execute System and PCI service notes, information, and memos.
• To be familiarized with all available Service Sales items and Service tools.
• To assist with System training when requested, and to ensure full conversancy with the latest versions of the Distributed Control Systems.
• Monthly reporting to the Senior Manager: TSD.
• To assist the Sales Team with the production of technically and commercially acceptable proposals, tender documents, and bid submissions by checking and agreeing on key elements affecting engineering execution.
• Train Engineering colleagues to an acceptable standard within personal areas of expertise when required.
• Carry out, any tasks as deemed necessary by the Senior Manager: TSD and respond positively to any other reasonable request about the job.
• Liaise with clients and other third parties to gather the required information.
• Build relationships and rapport with key client contacts.
• Ensure compliance in service administration procedures and instructions, as specified in the quality management system (QMS).
• Contribute to the well-being of the company by maintaining positive working relations with colleagues and members of support structures.