Find jobs
Pricing
Free Resume Checker
Blog
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERBLOGSIGN INSIGN UP
Jobs
/Customer Service Representative jobs
PR
Prudential

Customer Service Specialist (PLUK)

LocationMetro Manila
Work modeon-site
SeniorityEntry
DepartmentCustomer Service
Company size10,000+ people
PostedAug 6, 2026 · 2mo ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Must have57
Provides excellent customer service
Pre-screen new business applications using Front End Pre-screening tool
Process payments received at customer centers
Pre-screen and process aftersales transactions (PAD, Claims, etc.)
Monitor and issue Agent's Provisional Receipts
Encode and monitor post-dated checks
Provide administrative support to branch and agencies
Deliver easy experience by promoting digital tools
Efficient handling of customer feedback
Provide accurate and timely response on product and policy inquiries
Deliver business development activities through conservation activities
Handle account management in partnership with Agency Sales and Marketing
Handle relieving function to other customer centers as needed
Provide support in regular quality review of transactions and new initiatives
Guide policyholders in enrollment and use of customer portal such as PRU Access
Promote tools among agents and agency leaders (PRISM, PRUOne, Pulse, Pru Shoppe)
Document and enhance processes through active participation in LO projects
Receive and respond to inquiries over the counter, via email, or phone at first contact
Log, refer, and coordinate resolution of complex complaints to back-end office
Resolve product or service problems by clarifying customer complaint and determining cause
Recommend resolution and preventive measures based on customer feedback
Attract potential customers by answering product and service questions
Classify and refer sales leads to Distribution
Pre-screen new business applications using Front-End Pre-screening tool
Ensure accuracy, completeness, neatness and propriety of applications
Communicate and follow up outstanding new business application requirements from agents
Handle basic inquiries of Agents on digital application
Pre-screen all after-sales applications using checklist of requirements
Receive and facilitate submission of complete licensing requirements of new agents
Process minor amendments and reinstatement applications
Compute reinstatement, loanable amount, premium rate, dividends and loan interest
Provide quotations on Premium Holiday, Self-liquidating, Fully-paid, etc.
Prepare and sign loan repayment schedules, loan statements, certifications, etc.
Prepare transmittal report and coordinate dispatch to Head Office
Receive, post and account payments made over-the-counter and other methods
Accomplish and timely submit Daily Collection Report
Disburse petty cash fund not exceeding Php 1,500
Prepare petty cash replenishment requests
Handle encoding of post-dated checks in PDC-MS
Log assignment, releasing, transmittal and surrendered Provisional Receipts in PR-MS
Monitor, control release, and inspect Provisional Receipts surrendered by Agents
Monitor releasing and receiving of Corporate Giveaways and prepare inventory report
Prepare monthly compliance monitoring, fraud, loss, information security, large cash, gifts & hospitality reports
Ensure compliance of AMLA requirements and submit reports to Compliance Officer
Secure business permit renewal and coordinate BIR registration
Distribute incoming mail from Head Office to Agency Force
Prepare supplies requisition and control office supplies budget
Coordinate janitorial and messengerial services
Coordinate facilities-related concerns to CAM
Conduct annual inventory and maintain fixed asset database
Provide support to Marketing Services Group during agency training seminars
Provide technical support to agents in installation and usage of Equotes, PRISM (Agency Portal)
Other customer service related duties as assigned (e.g. cross function audit)
Provide support on user acceptance testing on new system or initiatives
Jira story writing for user requirements
Ensure that all company policies, procedures, programs and instruction are carried out
Be familiar and understand Pru Life UK Compliance Standards
Skills
PRU Access
PRISM
PRUOne
Pulse
Pru Shoppe
Equotes
Jira
PDC-MS
PR-MS
About the company
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We Make It Easy for clients to do business with Pru Life UK and nurture loyalty in them.
About the role
Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center.
Responsibilities
Provides Excellent Customer Service in all Customer Centers nationwide through:
-pre- screening of New Business Application using Front End Pre-screening Tool
-processing of Payments received at the Customer Centers
-pre-screening and processing of Aftersales Transactions (PAD, Claims, etc.)
-monitoring and issuance of Agent’s Provisional Receipts
-encoding and monitoring Post-dated checks
-providing administrative support to branch and agencies
-Deliver easy experience to customers by promoting the available digital tools.
-Efficient handling of feedback given by the customers.
-providing accurate and timely response on product and policy related inquiries
-delivering business development activities required at the Customer centers through various Conservation activities
-handling account management in partnership and coordination with Agency Sales and Marketing
-handle relieving function to other Customer centers as needed
-providing support in the regular quality review of transactions and new initiatives
Support Digital Initiatives
•
Guide policyholders in the ease of enrollment and use of customer portal such as PRU Access.
•
Promote among agents and agency leaders the available tools to make it easy for them to do business – PRISM, PRUOne, Pulse,Pru Shoppe.
•
Provides documentation and enhancement of processes, guidelines and procedure through active participation in LO projects.
Inquiry Management
•
Receive and respond to inquiries and requests from customers over-the-counter or via email or phone at first contact.
•
Log, refer and coordinate possible resolution of complex complaints to back-end office if beyond the work scope, signing and functional authority of the branch
•
Resolves product or service problems by clarifying the customer complaint determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution
•
Be able recommend resolution including preventive measures that could be implemented to ensure next issue avoidance and identify possible improvement opportunities based on the feedback from customers. Attracts potential customers by answering product and service questions suggesting information about other products and services
•
Gather more in-depth information, including detailed insights into the prospect’s budget, needs and authority to purchase.
•
Classify and refer Sales Leads to Distribution those with longer term potential
New Business Related Transactions
•
Receive and pre-screen new business applications using the Front-End Pre-screening tool.
•
Ensure accuracy, completeness, neatness and propriety of the applications
•
Received in accordance with the Company’s underwriting policies.
•
Communicate and follow up outstanding new business application requirements from agents and facilitate submission to Head office.
•
Handle the basic inquiries of Agents on digital application.
After Sales Services
•
Receive and pre-screen all after-sales applications (e.g. claims, withdrawal, top-up, amendments, reinstatements, etc.) using Checklist of requirements.
•
Receive and facilitate submission of complete licensing requirements of new agents.
•
Ensure accuracy, completeness, neatness and propriety of the applications in accordance with the Company’s after-sales guidelines.
•
Process minor amendments and reinstatement application.
•
Compute reinstatement, loanable amount, premium rate, dividends and loan interest of the Policy
•
Provide quotations on Premium Holiday, Self-liquidating, Fully-paid, etc. of the Policy
•
Prepare and sign loan repayment schedules, loan statement, certification for visa purposes, and other letters in answer to inquiries, complaints and follow up.
•
Prepare the Transmittal Report and coordinate dispatch of transactions/documents to Head Office.
Financial related Transactions
•
Receive, post and account payments made over-the-counter (Cash and Check) and other method (ADA, Credit Card, etc.) from clients (eg agents, policyowners, and representatives)
•
Accomplish and timely submits Daily Collection Report
•
Disburse petty cash fund not exceeding the limit of Php 1,500.00; prepare petty cash replenishment requests with accompanying documents / reports; control and monitor the petty cash fund in the branch.
•
Handle encoding of Post-dated checks (PDCs) in the “Post-dated Check Monitoring System” (PDC-MS).
•
Log the assignment, releasing, transmittal and Surrendered Provisional Receipts (PR) in the Provisional Receipt Monitoring System (PR-MS).
•
Monitor, control the release and, inspect Provisional Receipts as surrendered by Agents. Report detected PR violations through the PR Monitoring System.
•
Monitor the releasing and receiving of Corporate Giveaways and prepare the corresponding Inventory report.
Office Administration and Support
•
Prepare monthly compliance monitoring, fraud, loss, information security, large cash and gifts & hospitality register/reports; ensure compliance of AMLA requirements and submit all AMLA-related report to the Compliance Officer, as necessary
•
Secure business permit renewal and coordinate to Finance team the BIR registration of the branch, as needed.
•
Distribute incoming mail from the Head Office for circulation to the Agency Force
•
Prepare supplies requisition (printed forms, office and cleaning supplies, etc.) of the branch; control and monitor office supplies budget and expenses of the branch
•
Coordinate janitorial and messengerial services of the branch
•
Coordinate any facilities-related concern to CAM
•
Conduct annual inventory and maintain a database of the Company’s fixed assets at the branch
•
Provide support to the Marketing Services Group during agency training seminars
•
Provide technical support to agents in installation and usage of Equotes, PRISM (Agency Portal)
•
Other customer service related duties as assigned (e.g. cross function audit)
•
Provide support on user acceptance testing on new system or initiatives.
•
Jira story writing for user requirements
Compliance
•
Ensure that all company policies, procedures, programs and instruction are carried out
•
Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported.
Legal
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
More roles at Prudential
Bancassurance Associate (Yangon)Senior Manager, HR Business PartnerIntern, General Insurance (Jan 2027 to Jun 2027)Customer CampaignSupervisor, Data & Reporting, Cambodia & Myanmar (C&M) Hub
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Company
AboutBlog
Legal
PrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE