• Tier 1 Payroll support for inquiries raised by associates, internal departments such as Benefits and P&O, and outside agencies primarily via email and telephone calls.
• Escalate tier 2 inquiries to appropriate payroll functions
• Adhere to all Service Level Agreements providing responses or escalations within 2 business days max.
• Provide payroll reporting required for audits, subpoenas, and other requests
• Responsible for paystub and live pay check delivery distribution
• Log inquiries into the case management tool used in Payroll, CRM.
• Continuous process evaluation and implementation of process improvement efforts relating to the Payroll Service Center and/or other Payroll functions.
• Create and update work instruction documentation for PSC processes.
• Compliance to all internal ICE (Internal Control Excellence) controls.
• Tier 2 Timekeeping Audits