Product & Shopify Experience (Essential)
Proven SaaS Product Experience: A proven track record of managing and scaling B2B SaaS platforms or high-volume, customer-focused e-commerce products, preferably within the Shopify ecosystem.
Shopify App Ecosystem Expertise: A deep understanding of how public Shopify Apps succeed. You are familiar with Shopify App Store standards, Polaris design language, OAuth, App Bridge, and GraphQL API capabilities.
Technical Fluency: While you won’t be writing the code, you must be comfortable reading API documentation, understanding database structures (MongoDB), serverless AWS concepts, and discussing complex technical trade-offs directly with senior engineers.
Logistics & Operations Expertise (Essential)
Operational Data Flows: A clear, practical understanding of e-commerce logistics. You must know how order, shipment, and inventory data flows between ERPs, WMSs, and storefronts.
Mintsoft & WMS Familiarity: Experience working with (or building integrations for) Mintsoft or similar warehouse management systems (WMS).
International Trade & Logistics: Familiarity with the commercial and logistical realities of cross- border shipping, including commercial invoices, customs documentation, and the implications of DDU (Delivered Duty Unpaid) vs. DDP (Delivered Duty Paid).
Mindset & Core Soft Skills
Absolute Ownership & Forward-Thinking: You treat the product as your own business. You proactively spot bottlenecks, suggest technical improvements, and push the boundaries of what our platform can do.
AI-Driven Innovation: You keep a close eye on cutting-edge AI developments and enjoy brainstorming how modern AI capabilities can solve business problems or build better user experiences.
Velocity, Bias for Action, and Analytical Depth: A relentless focus on delivering merchant value quickly. You despise bureaucracy and love shipping features, measuring their impact, and iterating fast.
Language Fluency: Strictly fluent in English (both written and spoken). You must be capable of distilling complex logistical and technical realities into simple, compelling narratives for both developers and high-value merchants.
Timezone Alignment: Must be available to work UK working hours (typically 09:00 to 17:30 GMT/BST) to ensure seamless collaboration with our primary merchant markets and team members.
Summary of Key Requirements:
Shopify App Mastery: Proven experience managing, building, or scaling apps in the Shopify Plus / Shopify App Store ecosystem, with deep familiarity with Shopify APIs and UI guidelines.
Logistics & WMS Operations: A clear, operational understanding of international data flows, customs compliance, DDU/DDP splits, and hands-on exposure to Mintsoft (or similar WMS platforms).
The Stack Knowledge: Technical comfort discussing complex architectures built on TypeScript, Node.js, Express.js, React, Svelte, and serverless AWS services.
Agile Execution, QA & Onboarding: Extensive background running sprint prioritisation, managing Jira workflows, executing hands-on QA/UAT, and driving end-to-end project management for merchant onboarding.
AI Product Innovation: A genuine passion for implementing cutting-edge AI features (such as agentic classification or predictive routing) into SaaS workflows to solve real merchant pain.
Core Qualities: High-agency, extreme ownership mindset, an exceptional bias for execution, and a relentless drive to ship valuable features quickly with zero fuss.
Working Conditions: Strictly fluent in written and spoken English with full, daily availability during UK working hours (GMT / BST).