· Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.
· Determine patient financial ability to pay.
· Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.
· Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.
· Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.
· Set up, maintain and edit payment arrangements on account when established.
· Refer patients as appropriate to outside social services organizations.
· Properly documents all account activity in Patient Management and Electronic Medical Record systems.
· Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.
· Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours.
· Assist patient balance collectors with Inbound call volume.
· Maintain patient confidentiality at all times.
· Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.
· Follows Policy & Procedure parameters as outlined by management to ensure standardization of function.
Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.