Team Manager - Office
Read straight from Alfa Laval's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationSingapore
Work modeon-site
Typefull-time
SeniorityLead
Experience5+ yrs
Company size10,000+ people
PostedNov 3, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Minimum 5 years of experience in order management, customer operations, or supply chain
At least 2 years in a supervisory or managerial capacity
Strong knowledge of order-to-cash processes, logistics coordination, and ERP systems
Excellent communication, leadership, and stakeholder management skills
Analytical, detail-oriented, and solution-driven
Able to work in a fast-paced, high-volume environment
Diploma / Degree in Business, Supply Chain, Operations, or related field
Self-motivated team player with ability to network in international and cross-cultural environment
Driven and sees solutions rather than problems, effective prioritizing and executing tasks
Focus on continuous improvement
Build trust through clear communication with no prestige
Lean Six Sigma (Green Belt certification) will be an added advantage
Skills
ERP
About the company
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for!
About The Job
Location: This role will be based at our APAC Distribution Centre, based at Gul Circle.
Office Team Manager to lead our regional order management operations. This role is critical in ensuring efficient order processing, timely delivery, and exceptional service standards across our customer base.
You will oversee the end‑to‑end order handling workflow, manage a high-performing team, and collaborate closely with internal stakeholders to ensure operational excellence.
Job Description
Leadership & Team Management
•
Lead, coach, and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer)
•
Manage team performance, workload allocation, and resource planning
•
Drive a culture of continuous improvement, ALPS, accountability, and customer focus
Order Support & Fulfilment
•
Oversee complete lifecycle of customer orders from entry to fulfilment
•
Ensure accuracy in order processing, delivery scheduling, and system updates
•
Resolve escalated order issues, delays, shortages, or documentation gaps
•
Monitor service KPIs and ensure adherence to SLAs
Operational Excellence
•
Review and optimize order handling processes to improve efficiency
•
Identify service gaps and implement corrective actions
•
Work closely with Supply Planning, Warehouse, Logistics, Sales, and Finance teams
•
Support audits, compliance checks, and operational reporting
Stakeholder & Customer Management
•
Serve as the primary point of contact for escalations related to order fulfilment
•
Partner with internal teams to resolve complex order or supply chain issues
•
Communicate proactively with customers on order status and service recovery steps
Systems & Data Management
•
Ensure data accuracy in ERP / order management systems
•
Drive digital initiatives and process automation where applicable
•
Provide regular reports on team performance, order accuracy, and fulfilment metrics
What You Know
•
Diploma / Degree in Business, Supply Chain, Operations, or related field
•
Lean Six Sigma (Green Belt certification) will be an added advantage.
•
Minimum 5 years of experience in order management, customer operations, or supply chain
•
At least 2 years in a supervisory or managerial capacity
•
Strong knowledge of order‑to‑cash processes, logistics coordination, and ERP systems
•
Excellent communication, leadership, and stakeholder management skills
•
Analytical, detail‑oriented, and solution‑driven
•
Able to work in a fast-paced, high-volume environment
What’s In It For You
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
Hiring process
We are conducting a continuous review of received applications. We do not accept applications via email, due to General Data Protection Regulation (GDPR).
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.