Service BDC Representative
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Before you apply
Salary$20 – $24/hr
LocationToyota Santa Monica
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentService
Company size5+ people
PostedOct 28, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Minimum of one year of experience in a call center, BDC, or high-volume customer contact role
Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
Exceptional communication, listening, and persuasion skills
Strong organizational habits and attention to detail
Energetic, upbeat, and professional attitude
Ability to multi-task and adapt quickly in a fast-paced environment
Dependable, polished, and driven to succeed
Automotive experience preferred
Availability during required days and hours including rotating Saturdays
18 years or older
Pass pre-employment testing including background check and drug screen
Benefits
Health insurance
Dental insurance
Vision insurance
Short term disability
Long term disability
Paid holidays
Paid time off
Life insurance
401(k)
Employee assistance plan
About the company
Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.
If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.**
As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:
Responsibilities
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Proactively reach out to customers to schedule and confirm service appointments
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Cross-Brand Training:You’ll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.
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Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
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Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
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Overcome objections and present the value of timely service and genuine Subaru care
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Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
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Collaborate closely with Service Advisors and management to maximize daily shop capacity
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Maintain detailed, accurate records and consistently meet or exceed service appointment goals
Qualifications
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Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
•
Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
•
Exceptional communication, listening, and persuasion skills
•
Strong organizational habits and attention to detail
•
Energetic, upbeat, and professional attitude
•
Ability to multi-task and adapt quickly in a fast-paced environment
•
Dependable, polished, and driven to succeed
Schedule
This role requires availability during the following days and hours:
•
Monday–Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.
•
Saturdays: Must be available from 8:00 AM–5:00 PM on a rotating schedule.
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Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.
Compensation
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This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.
Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.
Benefits
•
Medical, Dental and Vision Plans
•
Short and Long-Term Disability
•
Paid Holidays & Paid Time Off
•
Paid Life Insurance
•
401(k) Retirement Plan
•
Employee Assistance Plan
•
Paid Training
Hiring Requirements
•
18 years or older required
•
All potential employees must pass pre-employment testing including a background check and drug screen
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