ServiceNow Engineer
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Before you apply
LocationHuntsville, Alabama, United States
Work modehybrid
Typefull-time
SenioritySenior
Experience8+ yrs
Company size16+ people
PostedOct 15, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
Core Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies.
CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
Access & Security: Manage user roles, group membership, and configure Access Control Lists (ACLs) to secure data.
Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily requests.
Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.
Bachelor's Degree and 8+ years or more of experience.
Must have an active Secret clearance
Certifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA certification
Excellent facilitation, communication, and stakeholder engagement skills
Ability to work in a fast-paced mission-driven environment
Strong documentation, communication, and cross-functional collaboration skills
Familiarity with DevSecOps principles and practices
Familiarity with Agile methodologies such as Scrum and/or Kanban.
Excellent customer service skills, with experience working in a customer-facing position
Experience with ServiceNow implementations
Experience with USAF Cloud One or Platform 1.
ServiceNow certifications: CAD, CIS-ITSM, and CIS-CSM
U.S. Citizenship required
Skills
ServiceNow
Flow Designer
Process Automation Designer
Configurable Workspaces
DevSecOps
Agile
Scrum
Kanban
Benefits
Medical
Dental
Vision
Ad&d
Std
Ltd
Life insurance
401(k)
Paid time off
Pet insurance
About the role
This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a ServiceNow Engineer. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.
Location: This position will be hybrid remote. Candidates will be required travel to or work onsite as needed. Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL.
Requirements
•
Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
•
Core Configuration: Write and maintain Business Rules, Client Script, UI Policies, UI Actions, and Data Policies.
•
CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks.
•
Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.
•
Access & Security: Manage user roles, group membership, and configure Access Control Lists (ACLs) to secure data.
•
Platform Maintenance: Update and refine existing forms, views, fields, and notification templates based on daily requests.
•
Reporting & Dashboards: Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
•
Testing & Quality: Perform thorough unit testing in lower environments and participate in peer code reviews before production deployment.
Required Skills:
•
Bachelor’s Degree and 8+ years or more of experience.
•
Must have an active Secret clearance
•
U.S. Citizenship required
•
Certifications: CompTIA Security+ or equivalent (IAT-2) and ServiceNow CSA certification
•
Excellent facilitation, communication, and stakeholder engagement skills
•
Ability to work in a fast-paced mission-driven environment
•
Strong documentation, communication, and cross-functional collaboration skills
•
Familiarity with DevSecOps principles and practices
•
Familiarity with Agile methodologies such as Scrum and/or Kanban.
•
Excellent customer service skills, with experience working in a customer-facing position
•
Experience with ServiceNow implementations
Preferred Skills
•
Experience with USAF Cloud One or Platform 1.
•
ServiceNow certifications: CAD, CIS-ITSM, and CIS-CSM
Benefits
SES provides a competitive salary and the following benefits:
•
Medical
•
Dental
•
Vision
•
AD&D
•
STD
•
LTD
•
Company paid Life Insurance
•
401k with employer contribution
•
Paid Time Off
•
Pet Insurance
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