Customer Service Representative (Accounting, Banking or Healthcare Experience)- Onsite
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Before you apply
SalaryNo pay range posted
LocationRockville, MD
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentClient Opportunities, Call Center / Customer Service Openings
Company size1,001–5,000 people
PostedMar 17, 2026 · 7mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Mar 17, 202698% of this company's open roles have been listed for 90+ daysNo pay range listed, though Maryland requires one
At a glanceSummarised by Seekless from the posting.
Experience in Accounting, Banking, or Healthcare industry
Delivering exceptional customer support while handling inquiries related to financial transactions, billing, accounts, or patient/client services
Strong communication skills
Accuracy
Ability to navigate sensitive or regulated information
Employment is contingent on successfully passing a drug and background check
Skills
CRM
Position Overview:
We are seeking a professional and detail-oriented Customer Service Representative with experience in the Accounting, Banking, or Healthcare industry. This role is responsible for delivering exceptional customer support while handling inquiries related to financial transactions, billing, accounts, or patient/client services. The ideal candidate has strong communication skills, accuracy, and the ability to navigate sensitive or regulated information.
Hours: Monday-Friday 8am-5pm
Employment is contingent on successfully passing a drug and background check.
Responsibilities:
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Serve as the primary point of contact for customer inquiries via phone, email, and/or chat
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Assist customers with account questions, billing inquiries, payments, and service-related issues
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Provide accurate information regarding financial records, invoices, insurance claims, or banking services
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Process transactions, updates, and account changes with a high level of accuracy
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Resolve customer concerns in a timely and professional manner, escalating complex issues when needed
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Maintain detailed and accurate records of customer interactions in CRM or internal systems
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Ensure compliance with company policies and industry regulations (e.g., HIPAA, financial compliance standards)
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Collaborate with internal departments such as accounting, billing, or operations to resolve issues
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Identify opportunities to improve customer experience and internal processes