The Customer Content & Experience Manager owns the craft and coordination of Redaptive’s commercial narrative — building the pitches, decks, and content that Go to Market (GTM) leaders and account teams use to sell across personas, industries, and deal scenarios.
This role is the hands-on production engine for high-stakes, custom content: when AI drafting tools and standard templates aren’t enough to get a pitch to the level a leader needs, this person writes, designs, and polishes the story until it is.
This role also owns the customer experience layer of the GTM motion — automated email journeys, surveys, and milestone touchpoints (including thank-you’s) that shape how customers experience Redaptive across the relationship.
The role works in close, day-to-day partnership with Marketing, Product Marketing, Sales Enablement, and the Deal Desk to keep messaging consistent, current, and persona-relevant across Redaptive’s full commercial portfolio, including energy-as-a-service (EaaS), equipment finance, and Data Solutions such as the Redaptive ONE platform, and to ensure term sheets and proposals are presented to customers as clearly and persuasively as the rest of the pitch.