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At a glanceSummarised by Seekless from the posting.
Must have1
High School Diploma/GED
Nice to have3
30 days T-Mobile Mobile Associate experience
6 months of customer service and/or sales experience
Retail environment experience
Benefits
Stock grant
Employee stock purchase plan
401(k)
Money coaches
Benefits
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
About the role
Job Overview
This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service. The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.
Job Responsibilities:
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Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
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Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
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Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
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Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
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Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
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Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
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Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
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High School Diploma/GED (Required)
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30 days T-Mobile Mobile Associate experience (Preferred)
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6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)