PP
PPLMFull-Time Patient Care Assistant
Read straight from PPLM's careers page, verified 14h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
SalaryNo pay range posted
LocationMarlborough, MA
Work modeon-site
Typefull-time
SeniorityEntry
ExperienceUp to 3 yrs
DepartmentHealth Center, Marlborough Health Center
Company size51–200 people
PostedAug 10, 2026 · 2mo ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED
Comfort working with diverse patient populations
Proficiency with computers, including Microsoft Office
Ability to lift up to 30 lbs and remain active throughout most of the shift
Medical assistant training
1–3 years of relevant experience
Customer service or healthcare experience
Skills
Microsoft Office
electronic health records
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
403(b)
Life insurance
Disability insurance
Professional development
Commuter benefits
About Us
Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.
Position Summary
The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit. PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint.
PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff. This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity.
Your Day to Day:
•
Greet and assist patients as the first point of contact.
•
Check patients in/out, schedule appointments, verify insurance, and assist walk‑ins.
•
Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
•
Take and record vital signs; collect medical history information per protocol.
•
Assist providers during exams and procedures.
•
Provide patient education and support informed consent workflows.
•
Perform waived and moderately complex lab testing.
•
Process refill requests and contraceptive supply sales; manage cash handling.
•
Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
•
Support team members and assist with resolving patient concerns.
Qualifications
•
High School Diploma/GED required; medical assistant training preferred.
•
1–3 years of relevant experience preferred.
•
Customer service or healthcare experience strongly preferred.
•
Comfort working with diverse patient populations.
•
Proficiency with computers, including Microsoft Office.
•
Ability to lift up to 30 lbs and remain active throughout most of the shift.
Why Join Us?
We offer a comprehensive and competitive benefits package, including:
• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits
• A mission-driven workplace that values equity, inclusion, and belonging
Legal
PPLM is a 501©(3) charitable organization and an equal opportunity employer.
We are committed to creating a workplace where all people are honored, respected, and valued. We believe our organization is stronger when individuals with different experiences, perspectives, and backgrounds come together in service of a shared mission.
Our workplace values guide how we work with one another:
•
We Tend to the Team
•
We Honor and Respect All People
•
We Jump In
•
We Try and We Learn
•
We Care for Our Business
•
We Return to Our Mission
We welcome candidates from all backgrounds and encourage individuals whose experiences, perspectives, and skills can help us better serve our communities to apply.
Employment and advancement at PPLM are based on qualifications, performance, and organizational needs, without regard to any protected characteristic under applicable law.
PPLM is committed to providing reasonable accommodations throughout the application and interview process.