Find jobs
Pricing
Sign in
FIND JOBS
PRICING
SIGN IN
SIGN UP
← Back
FO
Fortinet
Technical Account Mgr
Save
Tailor resume
Apply
Location
Dominican Republic
Work mode
on-site
Type
full-time
Last seen
23h ago
Technical Account Mgr
Location:
Dominican Republic
Job Schedule:
Full time
Job Description
Skills & Qualifications
•
Relevant professional experience preferably in the network industry
•
Solid network security and routing experiences
•
Exceptional customer service orientation and strong communications skills
•
Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
•
Proficient with MS Word, PowerPoint, and Excel
•
Scripting and Windows server app experience
•
Willing to travel
•
Advanced English level
Job Duties
•
Collection, analysis and change recommendations of configuration information
•
Collection and analysis of customer network information
•
Collection and analysis of packet trace information
•
Recommend actions based on analysis
•
Customer education, deliver knowledge transfer like webinar or workshops
•
Software recommendation, conduct bug scrubs reports
•
Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
•
Develop best practice deployment and troubleshooting methodology documentation
•
Follow up technical cases and manage the right expectation until the closure of the cases
•
Conduct weekly status conference calls with customers to report status of open issues and projects
•
Conduct quarterly reports for your managed accounts
•
Work closely and provide direct technical email and phone support to our customers in the LATAM Region
•
Analysis of support request, completion of requests for information and documentation
•
Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
Seekless
Product
Find jobs
Pricing
Legal
Privacy
Terms
Cookies
© 2026 SEEKLESS, INC. ALL RIGHTS RESERVED.
BUILT WITH CARE