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Fortinet
Technical Account Mgr
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Location
Dominican Republic
Work mode
on-site
Type
full-time
Department
Technical Account
Company size
10,000+ people
First seen
1mo ago
Last seen
1d ago
Technical Account Mgr
Location:
Dominican Republic
Job Schedule:
Full time
Skills & Qualifications
•
Relevant professional experience preferably in the network industry
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Solid network security and routing experiences
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Exceptional customer service orientation and strong communications skills
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Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
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Proficient with MS Word, PowerPoint, and Excel
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Scripting and Windows server app experience
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Willing to travel
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Advanced English level
Job Duties
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Collection, analysis and change recommendations of configuration information
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Collection and analysis of customer network information
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Collection and analysis of packet trace information
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Recommend actions based on analysis
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Customer education, deliver knowledge transfer like webinar or workshops
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Software recommendation, conduct bug scrubs reports
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Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
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Develop best practice deployment and troubleshooting methodology documentation
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Follow up technical cases and manage the right expectation until the closure of the cases
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Conduct weekly status conference calls with customers to report status of open issues and projects
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Conduct quarterly reports for your managed accounts
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Work closely and provide direct technical email and phone support to our customers in the LATAM Region
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Analysis of support request, completion of requests for information and documentation
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Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
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