Service Engineer
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Before you apply
LocationMalaysia, Shah Alam Kl
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
PostedNov 3, 2026 · 20h ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Independent conduct of advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises
Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support
Perform complex troubleshooting and repairs independently
Provide technical feedback on important issues to TIM/TFM/CPI systems
Complete analysis of failed product and report on any abnormalities
Operate equipment proficiently to test and diagnose issues independently
Conduct and support warranty investigation
Commission new launch products with different applications and solve relevant issues independently
Develop routine work procedures according to safety standards
Prepare and execute all activities in line with EHS and Quality regulations, procedures, instructions, guidelines, and promote awareness
Qualified technician in fields on mechanics, hydraulics, and electrics
Minimum 6 years of Sandvik Equipment Experience
Minimum 3 years of hands-on work experience on both hydraulic & electrical systems in heavy construction / mining equipment
Proficient knowledge of the mining environment and application of equipment
Strong proven safety culture
Strong customer service focus and motivation and determination to achieve targets and goals
Proactive, self-motivated and demonstrate initiative
Excellent communication and interpersonal skills
Ability to adapt & work in a multi-cultural environment
About the role
We are looking for a customer-focusedService Engineer who will be responsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions. The role will work closely with customers using a specialist understanding of customers’ needs to act as a trusted advisor and determine the appropriate solutions, obtain customer satisfaction by installing, repairing, inspecting, and commissioning service, taking into account the customer and Sandvik’s considerations. To succeed in this role, you are expected to:
Responsibilities
•
Independently conduct advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises.
•
Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.
•
Perform complex troubleshooting and repairs independently and provide technical feedback on important issues to TIM/TFM/CPI systems. (TIM = Technical Issue Management, TFM = Technical Feedback Management and CPI =Continuous Product Improvement process.)
•
Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Service, Product Support or PSSR).
•
Operate equipment proficiently to be able to test and diagnose issues independently.
•
Conduct and support warranty investigation.
•
Commission new launch products with different applications and solve relevant issues independently.
•
Develop routine work procedures (using the tools provided), according to safety standards.
•
Prepare and execute all activities in line with EHS and Quality, regulations, procedures, instructions, guidelines, and promote awareness, including addressing unsafe activities to others.
This role is a full-time requirement based in Malaysia (Shah Alam KL). Travelling within the Sales Area, up to 50% of your time, is an essential part of the job.
Qualifications
•
Qualified technician in fields on mechanics, hydraulics, and electrics
•
Minimum 6 years of Sandvik Equipment Experience and / or a minimum of 3 years of hands – on work experience on both hydraulic & electrical systems in heavy construction / mining equipment
•
Proficient knowledge of the mining environment and application of equipment.
•
Strong proven safety culture
•
Strong customer service focus and motivation and determination to achieve targets and goals
•
Proactive, self-motivated and demonstrate initiative
•
Excellent communication and interpersonal skills
•
Ability to adapt & work in a multi-cultural environment