Spotsylvania Animal Hospital - CSR
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Before you apply
LocationSpotsylvania Animal Hospital , Spotsylvania, Virginia, United States
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentCSR
Company size5+ people
PostedJun 17, 2026 · 4mo ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Jun 17, 202680% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Basic computer proficiency including email, practice management software, Microsoft Office, scheduling tools
Accurate data entry and record-keeping skills
Able to perform basic math for cash handling, billing, appointment management
Manual dexterity required for typing, filing, handling patients or supplies
Strong written and verbal communication skills
Ability to provide professional, empathetic, client-focused service in high-stress situations
Ability to lift and carry up to 50 pounds and handle animals up to 130 pounds
Comfortable sitting, standing, walking, bending, kneeling for extended periods
Professional, neat appearance consistent with hospital standards
Previous experience working with animals preferred
Must be able to work flexible schedule during all hours practice is open
Skills
Microsoft Office
practice management software
email
scheduling tools
Benefits
Health insurance
Dental coverage
Vision coverage
401(k)
Paid time off
Paid holidays
Employee assistance program
About the company
Spotsylvania Animal Hospital was founded in 1981 serving the companion and exotic animals of Spotsylvania, Virginia and surrounding communities. Over the past 40 years, Spotsylvania has established a highly regarded reputation for providing affordable care for pets, and our doctors were recognized among the region’s “Best Vets of 2022” by Northern Virginia Magazine. We are proud of the warm, welcoming culture our hospital has cultivated and low turnover team, which includes several members with more than a decade of service at our hospital. In addition to general care capabilities, the practice offers digital x-ray, ultrasound, dental, and laser therapy equipment as well as acupuncture services to ensure the health and wellness of its patients.
Client Service Representative
Position Summary:
The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.
Primary Responsibilities:
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Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
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Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
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Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
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Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
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Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
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Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
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Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
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Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
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Fill veterinary prescriptions accurately and provide instructions to clients.
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Assist with over-the-counter product sales and maintain inventory.
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Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
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Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
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Participate in opening, closing, and weekend duties as assigned.
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Perform all other duties as assigned.
Qualifications:
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High school diploma or equivalent required.
•
Previous experience working with animals preferred; veterinary or animal care background strongly valued.
•
Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
•
Accurate data entry and record-keeping skills.
•
Able to perform basic math for cash handling, billing, and appointment management.
•
Manual dexterity required for typing, filing, and handling patients or supplies.
•
Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
•
Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
•
Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
•
Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
•
Professional, neat appearance consistent with hospital standards.
Hours:
•
Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations
Compensation and Benefits:
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We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.