We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.
Responsibilities
Key Responsibilities:
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Own and manage end-to-end business operations for Telecom VAS products and services.
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Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
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Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
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Monitor operational performance, identify issues proactively, and drive timely resolution.
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Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
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Manage operator onboarding, service launches, and ongoing operational requirements.
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Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
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Drive process improvements to enhance operational efficiency and customer experience.
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Ensure adherence to SLAs, governance frameworks, and business commitments.
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Support revenue growth initiatives by working closely with business and partnership teams.
Requirements
Qualifications & Experience:
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Bachelor’s degree in Business, Engineering, Telecommunications, or a related field.
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7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
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Proven experience in managing telecom operator relationships and business operations.
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Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
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Experience working with multiple stakeholders in a fast-paced business environment.
Required Skills:
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Business Operations ManagementTelecom VAS Domain Knowledge