PA
PaytmBusiness Operations Manager - Telco
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Before you apply
LocationNoida, Uttar Pradesh
Work modeon-site
Typefull-time
SenioritySenior
Experience7+ yrs
DepartmentTelco, Telco Operations
Company size10,000+ people
PostedJun 26, 2026 · 4mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Jun 26, 202644% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Business, Engineering, Telecommunications, or a related field
7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management
Proven experience in managing telecom operator relationships and business operations
Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products)
Experience working with multiple stakeholders in a fast-paced business environment
Business Operations Management
Telecom VAS Domain Knowledge
Stakeholder & Client Management
Account Management
Service Delivery & Operations Excellence
Problem Solving & Analytical Thinking
Cross-functional Collaboration
Reporting & Performance Monitoring
Excellent Communication and Relationship Management Skills
Experience working with telecom operators and managing operator-led business initiatives
Exposure to CRBT and other digital telecom service ecosystems
Experience handling large-scale operational programs and business-critical deployments
About the role
About the Role:
We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.
Responsibilities
Key Responsibilities:
•
Own and manage end-to-end business operations for Telecom VAS products and services.
•
Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
•
Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
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Monitor operational performance, identify issues proactively, and drive timely resolution.
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Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
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Manage operator onboarding, service launches, and ongoing operational requirements.
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Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
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Drive process improvements to enhance operational efficiency and customer experience.
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Ensure adherence to SLAs, governance frameworks, and business commitments.
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Support revenue growth initiatives by working closely with business and partnership teams.
Requirements
Qualifications & Experience:
•
Bachelor’s degree in Business, Engineering, Telecommunications, or a related field.
•
7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
•
Proven experience in managing telecom operator relationships and business operations.
•
Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
•
Experience working with multiple stakeholders in a fast-paced business environment.
Required Skills:
•
Business Operations ManagementTelecom VAS Domain Knowledge
•
Stakeholder & Client Management
•
Account ManagementService Delivery & Operations Excellence
•
Problem Solving & Analytical Thinking
•
Cross-functional Collaboration
•
Reporting & Performance Monitoring
•
Excellent Communication and Relationship Management Skills
Nice to have
Preferred Experience:
•
Experience working with telecom operators and managing operator-led business initiatives.
•
Exposure to CRBT and other digital telecom service ecosystems.
•
Experience handling large-scale operational programs and business-critical deployments.
What Success Looks Like:
•
Smooth and efficient execution of telecom business operations.
•
Strong stakeholder relationships and operator satisfaction.
•
Timely delivery of operational commitments and service launches.
•
Continuous improvement in operational performance and business outcomes.