Senior Technical Support Engineer
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Before you apply
Salary$68k – $84k
LocationSunnyvale, CA, United States
Work modehybrid
Typefull-time
SenioritySenior
EquityIncluded
Company size10,000+ people
First seenOct 16, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Knowledge of network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
Knowledge of OSI model
Knowledge of operating systems: Windows, Unix or Linux
Knowledge of Internet security: firewall, IPSs, or Mail Security Gateways
Bachelor's or Master’s Degree in Engineering
Industry certificates (FCNSA, CCNA, CCIE)
Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
Proficient spoken and written English
Positive, communicative and customer oriented attitude
Must be authorized to work in the U.S. without sponsorship
Skills
TCP/IP
UDP
SSH
TLS
SSL
HTTP
HTTPS
Proxy
VLAN
Routing
Content based routing
URL modification
OSI model
Windows
Unix
Linux
firewall
IPS
Mail Security Gateways
LDAP
SSO
2-factor authentication
OSPF
BGP
Benefits
Health insurance
Dental
Vision
Life insurance
Disability insurance
401(k)
Paid holidays
Vacation time
Sick time
Equity program
Here is the full job description for the “Senior Technical Support Engineer” role, extracted and formatted in markdown.
Senior Technical Support Engineer
Location: Sunnyvale, CA, United States (Hybrid)
Job Schedule: Full time
Job Category: Technical Support
Job Identification: 24620
Job Description
Position overview and Job Responsibilities:
•
Provide technical support to customers on security devices and Cloud deployments.
•
Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
•
Recommend corrective actions based on gathered data and its analysis.
•
Run real-time phone or remote access sessions with customers.
•
Apply networking knowledge with a focus on L2, L3, L4, and L7.
•
Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.
•
Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.
Qualifications & Requirements
Demonstrate knowledge and/or experience in each of the following:
•
Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
•
OSI model
•
Operating systems: Windows, Unix or Linux
•
Internet security: firewall, IPSs, or Mail Security Gateways.
Desired:
•
Having any of industry certificates (FCNSA, CCNA, CCIE)
•
Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
•
Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
•
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
•
Proficient spoken and written English
•
Positive, communicative and customer oriented attitude
Education:
•
Bachelor’s or Master’s Degree in Engineering
Additional Requirements:
•
Must be authorized to work in the U.S. without sponsorship.
Compensation & Benefits
•
The US base salary range for this full-time position is $68,000-$84,000.
•
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.
•
Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, experience, and geographic location.
•
All roles are eligible to participate in the Fortinet equity program.
•
Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.
Why Join Us
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.