Pt Self-Pay Resoltn Ctr Rep II
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Before you apply
Salary$20 – $27/hr
LocationRochester Technology Park
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentPatient Self-Pay Services
Company size10,000+ people
PostedOct 16, 2026 · 2w ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Associate's degree and 2 years of relevant experience
2 years of relevant experience
Provides timely responses to customer inquiries by telephone, email or website chatbox
Troubleshoots and resolves customer complaints
Initiates insurance billing, either electronically or via Electronic Work file transfer
Identifies and verifies coverage under government health insurance programs
Secures revenue by advising customers about insurance and payment options
Researches, interprets and responds to inquiries concerning unresolved patient billing issues
Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services
Maintains performance and quality standards based on established call center metrics, including turn-around times
Creates budget installment payment plans for those customers in need
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures
Uses best judgment under set procedures and alerts management regarding issues not completed within specified timeframes
Identifies patterns generated by external and internal activity impacting customer satisfaction
Safeguards member privacy in accordance with corporate privacy policies and procedures
Participates in training to learn regulations, systems, procedures, develops skills and initiates actions to accurately fulfill all requirements of the job
Other duties as assigned
About the company
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
905 Elmgrove Rd, Rochester, New York, United States of America, 14624
Opening:
About the role
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910401 Patient Self-Pay Services
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 204 H
Compensation Range:
$19.72 - $26.62
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards. Troubleshoots and resolves customer complaints.
ESSENTIAL FUNCTIONS
•
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error. Identifies and verifies coverage under the government health insurance programs. Secures revenue for University and affiliates by advising customers about insurance and payment options.
•
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues. Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services. Maintains performance and quality standards based on established call center metrics, including turn-around times. Creates budget installment payment plans for those customers in need.
•
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures. Uses best judgment under set procedures and alerts management regarding issues not completed within specified timeframes. Identifies patterns generated by external and internal activity impacting customer satisfaction. Safeguards member privacy in accordance with the corporate privacy policies and procedures.
•
Participates in training learn regulations, systems, procedures, develops skills and initiates actions to accurately fulfill all requirements of the job.
•
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
•
Associate’s degree and 2 years of relevant experience required
•
Or equivalent combination of education and experience
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
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