Patient Services Representative II
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Before you apply
LocationAtlanta, GA
Work modeon-site
Typefull-time
SeniorityMid
Experience4+ yrs
DepartmentClinic
Company size501–1,000 people
First seenNov 7, 2026 · 51m ago
Verified live51m ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or equivalent
4+ years of experience in a medical office or clinical setting
Strong customer service skills and a patient-centered approach
Excellent verbal and written communication skills
High attention to detail, strong organizational skills, and discretion with patient information
Familiarity with medical terminology and EMR systems (Epic a plus)
Experience with front office leadership, financial reconciliation, and insurance verification preferred
Skills
Epic
What You’ll Do
As a Patient Services Representative II at OrthoAtlanta, you’ll:
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Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
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Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
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Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
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Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
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Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
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Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
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Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
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Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting
A Great Fit If You…
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Thrive in a fast-paced, people-facing environment
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Communicate clearly and compassionately with patients and staff
Requirements
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Balance multiple responsibilities with professionalism and accuracy
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Take ownership of front-desk operations and enjoy solving challenges
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Work independently while contributing to a strong, team-first culture
What You’ll Need
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High School Diploma or equivalent
•
4+ years of experience in a medical office or clinical setting
•
Strong customer service skills and a patient-centered approach
•
Familiarity with medical terminology and EMR systems (Epic a plus)
•
Excellent verbal and written communication skills
•
High attention to detail, strong organizational skills, and discretion with patient information
•
Experience with front office leadership, financial reconciliation, and insurance verification preferred
Why OrthoAtlanta?
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Join a trusted and growing orthopedic practice
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Work with a collaborative and supportive clinical team
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Gain experience in a high-volume specialty setting
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Make a meaningful impact on patient care and experience every day
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!
About the company
Location: Atlanta - Piedmont West
Schedule: Full-time Hourly, On-site
Compensation: Competitive hourly rate + benefits
Perks: Front-desk leadership, fast-paced orthopedic clinic, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you’ll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients’ quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.